No puedo entrar a mi cuenta y estoy poniendo bien la contraseña

Question

No puedo entrar a mi cuenta de correo. He rellenado un formulario para autentificar mi cuenta pero me dice que no es suficiente.

Answer 1

Hi Laura,

I wish I had a better answer for you, but the Recovery form is automated, and no one can override it, including Microsoft support(which we are not a part of). You can keep trying it 2 times a day.

Here are some tips:

1. Use a Device & Location You Used Before
2. Fill the Form Slowly & Accurately
3. Provide the Most Important Information First
4. Email Usage Details Matter: If it’s an Outlook/Hotmail account, add:

• Subject lines of emails you sent recently (e.g., “Invoice for January”, “Job Application”, “Family Photos”)

If you used the account on a Windows PC:

• Mention the device name (e.g., DESKTOP‑123ABC)
• Approximate Windows sign‑in dates

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!