Unable to recover my Outlook account despite correct information

Question

Hello,

I am trying to recover my Outlook account (******@outlook.com), but I have been unsuccessful multiple times using the account recovery form.

I still remember my password and I have access to the phone number linked to the account. However, the verification method is not working, and the system keeps rejecting my recovery attempts.

This account is very important to me as I use it for work-related matters, and I urgently need access.

I believe I can verify my identity, but the automated system is not allowing me to proceed.

Could you please assist me with a manual verification or guide me on how to recover my account?

Thank you in advance for your help.

Answer 1

¡Hola! ¡Encantado!

Mencionaste: "Tengo acceso al número de teléfono vinculado a la cuenta. Sin embargo, el método de verificación no funciona,"

El mensaje de error que recibiste indica que tu cuenta está bloqueada temporalmente debido a que el sistema detectó actividad inusual.

Por favor, realiza estos pasos para corregir el error del método de verificación:

1. Realiza un restablecimiento de contraseña mediante una ventana de incógnito/inprivada usando diferentes dispositivos y servicios de red.
2. Si no funciona, espera exactamente 48 horas para restablecer la contraseña.
3. Si el problema persiste, por favor espera exactamente 1 semana para hacer otro restablecimiento de contraseña. La idea es esperar a que el bloqueo de la cuenta caduque antes de restablecer la contraseña, como se indica en este artículo: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Importante: Por favor, asegúrate de no intentar iniciar sesión ni restablecer la contraseña dentro de ese plazo (48 horas o 1 semana), ya que esto podría reiniciar el enfriamiento del bloqueo.

¡Gracias por tu comprensión! No dudes en decírmelo si necesitas algo más.

Un cordial saludo,

Darhyl

Answer 2

Hello,

Thank you for your previous response. I would like to clarify that the issue is not related to my recovery attempts, but to the verification system itself.

Every time I try to receive the verification code, I get the error message saying that the verification method is not working at the moment. This happens repeatedly, even when I try from different devices and networks.

I do have access to the phone number linked to my account, and I am ready to verify my identity. However, the system is not allowing me to receive any verification code at all.

Additionally, my account has been inaccessible since the 26th of last month, so I have already waited well beyond the suggested timeframes (48 hours and one week).

At this point, it seems the issue is on the system side, and I kindly request further assistance, such as enabling the verification method again or providing an alternative way to verify my identity.

I would really appreciate your help in resolving this matter.