Outlook mailbox still full after storage upgrade (urgent)

Question

Hello,

I upgraded my Microsoft storage plan and it is already correctly reflected in OneDrive. However, my Outlook mailbox still shows as full and I cannot send or receive emails.

It has been 4 days since the upgrade. I have already deleted emails, cleared deleted items and junk folders, and logged out/in multiple times.

I also tried contacting support, but I keep getting the message “we aren’t able to serve you at the moment.”

This is very frustrating since I am paying for the service and cannot use my email.

Could a moderator please escalate this issue or help refresh my mailbox storage?

Thank you.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

The issue where Outlook continues to report that your mailbox is full even after you have upgraded your storage is a known, ongoing problem. This issue has already been reported, and Microsoft is currently working on a fix. The problem is expected to be resolved within 24 hours.

(The image is in English. We recommend using a translator if required)

For more details, refer to this discussion thread, where Microsoft employee and moderator 'Gabe Bratton' shared this information.

https://learn.microsoft.com/en-us/answers/questions/5837950/outlook-storage-limit-not-updating-after-upgrade

The thread is in English; we recommend using a translator if required.

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