Troubleshooting Microsoft Dynamics 365 App for Outlook

This article describes troubleshooting Dynamics 365 App for Outlook.

Applies to:   Microsoft Dynamics 365
Original KB number:   4345545

Deploying or Opening the App

• A user does not appear in the All Eligible Users list within the Dynamics 365 App for Outlook area
• Dynamics 365 App for Outlook does not appear within Outlook
• Blank page appears within Dynamics App for Outlook
• Troubleshooting errors when attempting to open Dynamics 365 App for Outlook

Tracking Email or Appointments

• No search results returned in Regarding lookup of Dynamics 365 App for Outlook
• An email or appointment tracked with Dynamics 365 App for Outlook shows as "Track pending"
• Track and Set Regarding options are missing in Dynamics 365 App for Outlook

Tracking Contacts

• Issue when trying to access Dynamics 365 within the Add-ins area of Outlook

Customization

• Dynamics 365 App for Outlook User Guide
• Deploy Dynamics 365 App for Outlook
• Add a custom entity to Quick create
• Enable a custom entity to appear in the Regarding lookup
• Search on custom field in Regarding lookup