Cireson Service Manager Portal

Reference

Create and Update Work Items through the Cireson Portal for System Center Service Manager

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)

Contact
Name	Cireson
URL	https://cireson.com
Email	support@cireson.com

Connector Metadata
Publisher	Cireson
Website	https://cireson.com/
Privacy policy	https://cireson.com/privacy-statement/
Categories	AI;Website

Extend your Cireson Service Manager Portal investment into the M365 ecosystem with the ability to control Work Items from Power Automate.

Prerequisites

You will need an active Cireson Service Manager Portal license and your portal must be internet facing.

How to get credentials

Create a Platform (API) Token in your Service Manager Portal as outlined at https://kb.cireson.com/article/user-guide-authentication-tokens-and-knowledge-base-reporting/2507.

Get started with your connector

Several common operations are supported such as:

When a New Comment is Added
- This event occurs anytime a comment is added to any Work Item. You can filter this event to either Analyst Comments or End User Comments
When a New Work Item is Created
- This event occurs anytime a Work Item is created. You can filter this event to either Incident, Service Request, Change Request, Problem, or Release Record
Create/Update a Work Item
- This action can be used to change common properties on a Work Item such as Title, Description, Priority, Urgency, as well as the Assigned/Affected User by their email address. By using a User's email address, you can tie in other M365 integrations where an email is used to identify a user.

Creating a connection

The connector supports the following authentication types:


Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
Portal URL	string	Service Manager Portal URL	True
APIKey	securestring	The APIKey for this api	True

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Actions

Add Comment to Work Item	Add action log comments to a work item
Create a Change Request	Create a Change Request
Create a Problem	Create a Problem
Create a Release Record	Create a Release Record
Create a Service Request	Create a Service Request
Create an Incident	Create an Incident
Delete Work Item	Delete Work Item
Get Work Item	Get Work Item data given the Id
Update an Incident	Update an Incident
Update Change Request	Update Change Request
Update Problem	Update Problem
Update Release Record	Update ReleaseRecord
Update Service Request	Update Service Request

Add Comment to Work Item

Operation ID:: AddCommentLog

Add action log comments to a work item

Parameters

Name	Key	Required	Type	Description
Work Item Id	id	True	string	Work Item Id
Comment	Description		string	Comment
Added By	EnteredBy		string	Added By
Is Private	IsPrivate		boolean	Is Private
Comment Type	ActionType		string	Comment Type

Returns

Body: WorkItem_ActionLogResponse

Create a Change Request

Operation ID:: CreateChangeRequest

Create a Change Request

Parameters

Name	Key	Type	Description
Title	Title	string	Title
Description	Description	string	Description
Priority	Priority	string	Priority
Area	Area	string	Area
Impact	Impact	string	Impact
Risk	Risk	string	Risk
Status	Status	string	Status
Assigned User	AssignedWorkItem	string	Assigned User

Returns

Body: WorkItem_CreatedSRResponse

Create a Problem

Operation ID:: CreateProblem

Create a Problem

Parameters

Name	Key	Type	Description
Title	Title	string	Title
Description	Description	string	Description
Priority	Priority	string	Priority
Source	Source	string	Source
Category	Category	string	Category
Impact	Impact	string	Impact
Urgency	Urgency	string	Urgency
Status	Status	string	Status
Assigned User	AssignedWorkItem	string	Assigned User

Returns

Body: WorkItem_CreatedIRResponse

Create a Release Record

Operation ID:: CreateReleaseRecord

Create a Release Record

Parameters

Name	Key	Type	Description
Title	Title	string	Title
Description	Description	string	Description
Type	Type	string	Type
Category	Category	string	Category
Impact	Impact	string	Impact
Risk	Risk	string	Risk
Priority	Priority	string	Priority
Status	Status	string	Status
Assigned User	AssignedWorkItem	string	Assigned User

Returns

Body: WorkItem_CreatedSRResponse

Create a Service Request

Operation ID:: CreateServiceRequest

Create a Service Request

Parameters

Name	Key	Required	Type	Description
Title	Title		string	Title
Description	Description		string	Description
Priority	Priority		string	Priority
Area	Area	True	string	Area
Urgency	Urgency	True	string	Urgency
Source	Source	True	string	Source
Support Group	SupportGroup		string	Support Group
Status	Status		string	Status
Affected User	RequestedWorkItem		string	Affected User
Assigned User	AssignedWorkItem		string	Assigned User

Returns

Body: WorkItem_CreatedSRResponse

Create an Incident

Operation ID:: CreateIncident

Create an Incident

Parameters

Name	Key	Required	Type	Description
Title	Title		string	Title
Description	Description		string	Description
Priority	Priority		integer	Priority
Classification	Classification	True	string	Classification
Urgency	Urgency	True	string	Urgency
Impact	Impact	True	string	Impact
Source	Source	True	string	Source
Support Group	SupportGroup		string	Support Group
Status	Status		string	Status
Affected User	RequestedWorkItem		string	Affected User
Assigned User	AssignedWorkItem		string	Assigned User

Returns

Body: WorkItem_CreatedIRResponse

Delete Work Item

Operation ID:: DeleteWorkItem

Delete Work Item

Parameters

Name	Key	Required	Type	Description
Work Item Id	Id	True	string	Work Item Id

Returns

Name	Path	Type	Description
message	message	string	message
success	success	boolean	success
data	data	string	data
exception	exception	string	exception
BaseId	BaseId	string	BaseId

Get Work Item

Operation ID:: GetWorkItem

Get Work Item data given the Id

Parameters

Name	Key	Required	Type	Description
Work Item Id	WorkItemId	True	string	Work Item Id

Returns

Body: WorkItem_GetResponse

Update an Incident

Operation ID:: UpdateIncident

Update an Incident

Parameters

Name	Key	Required	Type	Description
Work Item Id	Id	True	string	Work Item Id
Title	Title		string	Title
Description	Description		string	Description
Priority	Priority		integer	Priority
Classification	Classification		string	Classification
Urgency	Urgency		string	Urgency
Impact	Impact		string	Impact
Source	Source		string	Source
Support Group	SupportGroup		string	Support Group
Status	Status		string	Status
Affected User	RequestedWorkItem		string	Affected User
Assigned User	AssignedWorkItem		string	Assigned User

Returns

Body: WorkItem_CreatedIRResponse

Update Change Request

Operation ID:: UpdateChangeRequest

Update Change Request

Parameters

Name	Key	Required	Type	Description
Work Item Id	Id	True	string	Work Item Id
Title	Title		string	Title
Description	Description		string	Description
Priority	Priority		string	Priority
Area	Area		string	Area
Impact	Impact		string	Impact
Risk	Risk		string	Risk
Status	Status		string	Status
Assigned User	AssignedWorkItem		string	Assigned User

Returns

Body: WorkItem_CreatedSRResponse

Update Problem

Operation ID:: UpdateProblem

Update Problem

Parameters

Name	Key	Required	Type	Description
Work Item Id	Id	True	string	Work Item Id
Title	Title		string	Title
Description	Description		string	Description
Priority	Priority		string	Priority
Source	Source		string	Source
Category	Category		string	Category
Impact	Impact		string	Impact
Urgency	Urgency		string	Urgency
Status	Status		string	Status
Assigned User	AssignedWorkItem		string	Assigned User

Returns

Body: WorkItem_CreatedIRResponse

Update Release Record

Operation ID:: UpdateReleaseRecord

Update ReleaseRecord

Parameters

Name	Key	Required	Type	Description
Work Item Id	Id	True	string	Work Item Id
Title	Title		string	Title
Description	Description		string	Description
Type	Type		string	Type
Category	Category		string	Category
Impact	Impact		string	Impact
Risk	Risk		string	Risk
Priority	Priority		string	Priority
Status	Status		string	Status
Assigned User	AssignedWorkItem		string	Assigned User

Returns

Body: WorkItem_CreatedSRResponse

Update Service Request

Operation ID:: UpdateServiceRequest

Update Service Request

Parameters

Name	Key	Required	Type	Description
Work Item Id	Id	True	string	Work Item Id
Title	Title		string	Title
Description	Description		string	Description
Priority	Priority		integer	Priority
Classification	Classification		string	Classification
Urgency	Urgency		string	Urgency
Impact	Impact		string	Impact
Source	Source		string	Source
Support Group	SupportGroup		string	Support Group
Status	Status		string	Status
Affected User	RequestedWorkItem		string	Affected User
Assigned User	AssignedWorkItem		string	Assigned User

Returns

Body: WorkItem_CreatedSRResponse

Triggers

When a New Comment is Added	When a New Comment is Added
When a New Work Item is Created	When a New Work Item is Created

When a New Comment is Added

Operation ID:: CreateActionLogWebhook

When a New Comment is Added

Parameters

Name	Key	Required	Type	Description
Comment Type	WorkItemClassType	True	string	Comment Type

Returns

Body: WorkItem_ActionLogWebhookResponse

When a New Work Item is Created

Operation ID:: CreateWebhook

When a New Work Item is Created

Parameters

Name	Key	Required	Type	Description
Work Item Type	WorkItemClassType	True	string	Work Item Class Type

Returns

Body: WorkItem_WebhookResponse

Definitions

WorkItem_CreatedSRResponse

Name	Path	Type	Description
Id	Id	string	Id
Title	Title	string	Title
Description	Description	string	Description
Priority	Priority	object	Priority
Classification	Classification	object	Classification
Urgency	Urgency	object	Urgency
Impact	Impact	object	Impact
Source	Source	object	Source
Support Group	SupportGroup	object	Support Group
Status	Status	object	Status
Assigned User	AssignedWorkItem	object	Assigned User
Affected User	RequestedWorkItem	object	Affected User

WorkItem_CreatedIRResponse

Name	Path	Type	Description
Id	Id	string	Id
Title	Title	string	Title
Description	Description	string	Description
Priority	Priority	integer	Priority
Urgency	Urgency	object	Urgency
Impact	Impact	object	Impact
Source	Source	object	Source
Support Group	SupportGroup	object	Support Group
Status	Status	object	Status
Assigned User	AssignedWorkItem	object	Assigned User
Affected User	RequestedWorkItem	object	Affected User

WorkItem_GetResponse

Name	Path	Type	Description
Id	Id	string	Id
Title	Title	string	Title
Description	Description	string	Description
Priority	PriorityText	string	Priority
Classification	Classification	object	Classification
Urgency	Urgency	object	Urgency
Impact	Impact	object	Impact
Source	Source	object	Source
Support Group	SupportGroup	object	Support Group
Status	Status	object	Status
Assigned User	AssignedWorkItem	object	Assigned User
Affected User	RequestedWorkItem	object	Affected User

WorkItem_WebhookResponse

Name	Path	Type	Description
Id	Id	string	Id
Title	Title	string	Title
Description	Description	string	Description
Priority	Priority		Priority
Classification	Classification	object	Classification
Urgency	Urgency	object	Urgency
Impact	Impact	object	Impact
Source	Source	object	Source
Support Group	SupportGroup	object	Support Group
Status	Status	object	Status
Assigned User	AssignedWorkItem	object	Assigned User
Affected User	RequestedWorkItem	object	Affected User

WorkItem_ActionLogResponse

Name	Path	Type	Description
Id	Id	string	Id
Title	Title	string	Title
Applies To Trouble Ticket	AppliesToTroubleTicket		Action Log entries for incident and problem
Applies To WorkItem	AppliesToWorkItem		Action Log entries for workitems

WorkItem_ActionLogWebhookResponse

Name	Path	Type	Description
Work Item Id	WorkItemID	string	Work Item Id
Entered By	EnteredBy	string	Entered By
Is Private	IsPrivate	boolean	Is Private
Comment	Description	string	Comment
Entered Date	EnteredDate	string	Entered Date
Last Modified Date	LastModified	string	Last Modified Date

Jagamisviis:

Cireson Service Manager Portal

Prerequisites

How to get credentials

Get started with your connector

Creating a connection

Default

Throttling Limits

Actions

Add Comment to Work Item

Parameters

Returns

Create a Change Request

Parameters

Returns

Create a Problem

Parameters

Returns

Create a Release Record

Parameters

Returns

Create a Service Request

Parameters

Returns

Create an Incident

Parameters

Returns

Delete Work Item

Parameters

Returns

Get Work Item

Parameters

Returns

Update an Incident

Parameters

Returns

Update Change Request

Parameters

Returns

Update Problem

Parameters

Returns

Update Release Record

Parameters

Returns

Update Service Request

Parameters

Returns

Triggers

When a New Comment is Added

Parameters

Returns

When a New Work Item is Created

Parameters

Returns

Definitions

WorkItem_CreatedSRResponse

WorkItem_CreatedIRResponse

WorkItem_GetResponse

WorkItem_WebhookResponse

WorkItem_ActionLogResponse

WorkItem_ActionLogWebhookResponse

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