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When users navigate to Office Groups in IE11 in Microsoft Dynamics CRM Online 2016 Update 0.1, the users may receive a prompt (Sign in to Office 365)

This article helps you resolve the problem that occurs when users navigate to Office Groups in IE11 in Microsoft Dynamics CRM Online 2016 Update 0.1.

Applies to:   Microsoft Dynamics CRM 2016
Original KB number:   3146979

Symptoms

When users navigate to Office 365 Groups in IE11 in Microsoft Dynamics CRM Online 2016 Update 0.1, users may receive a Sign in to Office 365 prompt. When choosing to Sign In the dialog redirects to a blank page.

Cause

This issue occurs when *.dynamics.com is in the Trusted Sites in IE 11, but https://login.microsoftonline.com and https://login.windows.net are not in the Trusted Sites. These sites need to be in the same security zone for the authentication to work as expected.

Resolution

Verify all three of the following sites are listed in IE's Trusted Sites. To do this follow these steps:

  1. Open Internet Explorer

  2. Click the gear icon in the top-right corner

  3. Click Internet Options

  4. Click the Security tab

  5. Click Trusted Sites

  6. Click on the Sites button

  7. Add the following URLs:

    • *.dynamics.com
    • https://login.microsoftonline.com
    • https://login.windows.net

More information

This issue occurs when using Microsoft Dynamics CRM Online 2016 Update 0.1.