Dependency error when you try to uninstall Portals solutions from Microsoft Dynamics 365
This article provides a solution to a dependency error that occurs when you try to uninstall Portals solutions from Microsoft Dynamics 365.
Applies to: Microsoft Dynamics 365 Customer Engagement Online
Original KB number: 4500989
Symptoms
Uninstalling a portals solution such as MicrosoftCrmPortalBase or MicrosoftCrmPortalDependency fails with the following error:
"Solution [Solution Name] cannot be deleted due to dependencies from other components in the system. Remove all dependencies to allow for solution deletion.
Error code 8004f01f."
Cause
When installing portal capabilities for Dynamics 365, multiple solutions are installed. Some of the solutions include core portal features and others include specific functionality (that is, Customer Portal or Employee Self Service). When installing the solutions, the core solutions gets installed first and then the specific ones. Once installed, you may also have done customizations to the portal solution(s).
Resolution
To uninstall the portals solutions successfully, you need to follow the steps in reverse order.
Undo customizations of portal entities (if applicable).
Uninstall solutions in reverse order of how they were installed. Refer to the table below for each package Un-installation sequence (top to bottom).
BasePortal CommunityPortal CustomerPortal ESSPortal StarterPortal BasePortal CommunityPortal CustomerPortal ESSPortal StarterPortal BaseHtmlContentDesigner BaseHtmlContentDesigner BaseHtmlContentDesigner BaseHtmlContentDesigner BaseHtmlContentDesigner MicrosoftAzureStorage MicrosoftAzureStorage MicrosoftAzureStorage MicrosoftAzureStorage PortalTimeline MicrosoftBadges MicrosoftBadges KnowledgeManagement KnowledgeManagement MicrosoftAzureStorage KnowledgeManagement KnowledgeManagement CustomerService CustomerService Feedback CustomerService CustomerService PortalTimeline PortalTimeline MicrosoftWebForms PortalTimeline PortalTimeline MicrosoftForumsWorkflows MicrosoftForumsWorkflows MicrosoftIdentityWorkflows MicrosoftIdeasWorkflows MicrosoftIdeasWorkflows MicrosoftForums MicrosoftForums MicrosoftIdentitySystemWorkflows MicrosoftIdeas MicrosoftIdeas Feedback Feedback MicrosoftIdentity MicrosoftForumsWorkflows MicrosoftForumsWorkflows MicrosoftWebForms MicrosoftWebForms WebNotification MicrosoftForums MicrosoftForums MicrosoftIdentityWorkflows MicrosoftIdentityWorkflows MicrosoftCrmPortalBaseWorkflows MicrosoftBlogs MicrosoftBlogs MicrosoftIdentitySystemWorkflows MicrosoftIdentitySystemWorkflows MicrosoftCrmPortalBaseSystemWorkflows Feedback Feedback MicrosoftIdentity MicrosoftIdentity MicrosoftCrmPortalBase MicrosoftWebForms MicrosoftWebForms WebNotification WebNotification msdynce_PortalPrivacyExtensions MicrosoftIdentityWorkflows MicrosoftIdentityWorkflows MicrosoftCrmPortalBaseWorkflows MicrosoftCrmPortalBaseWorkflows MicrosoftCrmPortalDependencies MicrosoftIdentitySystemWorkflows MicrosoftIdentitySystemWorkflows MicrosoftCrmPortalBaseSystemWorkflows MicrosoftCrmPortalBaseSystemWorkflows MicrosoftIdentity MicrosoftIdentity MicrosoftCrmPortalBase MicrosoftCrmPortalBase WebNotification WebNotification msdynce_PortalPrivacyExtensions msdynce_PortalPrivacyExtensions MicrosoftCrmPortalBaseWorkflows MicrosoftCrmPortalBaseWorkflows MicrosoftCrmPortalDependencies MicrosoftCrmPortalDependencies MicrosoftCrmPortalBaseSystemWorkflows MicrosoftCrmPortalBaseSystemWorkflows MicrosoftBingMapsHelper MicrosoftBingMapsHelper MicrosoftCrmPortalBase MicrosoftCrmPortalBase MicrosoftGetRecordIDWorkflowHelper MicrosoftGetRecordIDWorkflowHelper msdynce_PortalPrivacyExtensions msdynce_PortalPrivacyExtensions MicrosoftCrmPortalDependencies MicrosoftCrmPortalDependencies MicrosoftBingMapsHelper MicrosoftBingMapsHelper MicrosoftGetRecordIDWorkflowHelper MicrosoftGetRecordIDWorkflowHelper