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Error messages occur after the Management Reporter service account password expires

This article provides a resolution for the error messages that may occur when you sign in to a company after the Management Reporter service account password expires.

Applies to:   Microsoft Dynamics GP, Microsoft Dynamics AX 2009, Microsoft Dynamics SL 2011
Original KB number:   2666579

Symptoms

You receive the following error message when you sign in to a company in Microsoft Management Reporter:

The MRProcessService service was unable to log on as <domain\username> with the currently configured password due to the following error: Logon failure: unknown user name or bad password.

You may also receive the error:

Error 1069: The service did not start due to a logon failure

Cause

The Active Directory domain account that is used for the Management Reporter Process Service or the Management Reporter application pool has an expired password.

Resolution

Update the password stored for the Management Reporter service account for the Windows Service and IIS. To perform this, follow these steps:

  1. All users must exit the Management Reporter Report Designer and Report Viewer applications.

  2. Change the password for the account. To do this, sign in to a computer joined to your domain as the Active Directory account selected to run the Management Reporter services and change the password. Or, you can request that a network administrator change the account's password for you.

  3. The old password is saved with the configuration of the services and must manually be changed. Follow the steps in the appropriate section here, based on your operating system version, to update the passwords:

Windows Server 2003

  1. Select Start, select Administrative Tools, and then select Services.

  2. Locate the Management Reporter Process Service.

  3. Right-select the service named Management Reporter Process Service and then select Stop. Repeat this step until the Status no longer displays Started. If the service is already stopped, the Stop option will not be available and you may continue to the next step.

  4. Right-select the service named Management Reporter Process Service and then select Properties.

  5. Select the Log On tab.

  6. Select This account.

  7. Select Browse.

  8. Enter the domain\username of the account that you want to select, or select Advanced to search.

  9. Select Check Names to verify the account can be found.

  10. Select OK.

  11. Delete the password entered in the Password and Confirm Password fields.

  12. Enter the correct password for the domain account in the Password and Confirm Password fields.

    Note

    Make sure that you type the password correctly as the password is not validated against the account's current network password.

  13. Select Apply.

  14. Select OK.

  15. Open the Internet Information Services (IIS) Manager. To do this, select Start, select Control Panel, select Administrative Tools, and then select Internet Information Services (IIS) Manager.

  16. Expand the computer name and select the Application Pools folder.

  17. Right-select the Management Reporter application pool and select Stop. If the State listed already says Stopped, you may skip this step.

  18. Right-select the Management Reporter application pool, and then select Properties.

  19. Select the Identity tab.

  20. Select Configurable.

  21. Select Browse.

  22. Enter the domain\username of the account that you want to select, or select Advanced to search.

  23. Select Check Names to verify the account can be found.

  24. Select OK.

  25. Enter the password in the Password field.

  26. Select Apply.

  27. Reenter the password for the account in the Please reenter the password to confirm window.

  28. Select OK.

  29. Select OK again to return to IIS Manager window.

    Note

    Make sure that you type the password correctly as the password is not validated against the account's current network password.

  30. Right-select the Management Reporter application pool, and then select Start.

  31. Select Start, select Control Panel, select Administrative Tools, and then select Event Viewer.

  32. Select Application to select the Application log.

  33. Review the log to verify no error messages occurred when you started the Management Reporter application pool.

  34. Select System to select the System log.

  35. Review the log to verify no error messages occurred when you started the Management Reporter application pool.

  36. Select Start, select Control Panel, select Administrative Tools, and then select Services.

  37. Locate the Management Reporter Process Service.

  38. Right-select the service named Management Reporter Process Service and then select Start.

  39. Select Start, select Control Panel, select Administrative Tools, and then select Event Viewer.

  40. Select Application to select the Application log.

  41. Review the log to verify no error messages occurred when you started the Management Reporter Process Service.

  42. Select System to select the System log.

  43. Review the log to verify no error messages occurred when you started the Management Reporter Process Service.

Windows Server 2008

  1. Select Start, select Control Panel, select Administrative Tools, and then select Services.

  2. Locate the Management Reporter Process Service.

  3. Right-select the service named Management Reporter Process Service and then select Stop. Repeat this step until the Status no longer displays Started. If the service is already stopped, the Stop option will not be available and you may continue to the next step.

  4. Right-select the service named Management Reporter Process Service and then select Properties.

  5. Select the Log On tab.

  6. Select This account.

  7. Select Browse.

  8. Enter the domain\username of the account that you want to select, or select Advanced to search.

  9. Select Check Names to verify the account can be found.

  10. Select OK.

  11. Delete the password entered in the Password and Confirm Password fields.

  12. Enter the correct password for the domain account in the Password and Confirm Password fields.

    Note

    Make sure that you type the password correctly as the password is not validated against the account's current network password.

  13. Select Apply.

  14. Select OK.

  15. Open the Internet Information Services (IIS) Manager. To do this, select Start, select Control Panel, select Administrative Tools, and then select Internet Information Services (IIS) Manager.

  16. Expand the computer name and select the Application Pools folder.

  17. Right-select the Management Reporter application pool and then select Stop. If the Status listed already says Stopped, you may skip this step.

  18. Right-select the Management Reporter application pool, and select Advanced Settings. The Advanced Settings window opens.

  19. Select Identity to select the Identity field.

  20. Select the ellipses (... ) next to the account name. The Application Pool Identity window opens.

  21. Select Custom Account.

  22. Select Set. The Set Credentials window opens.

  23. Enter the domain\username to be used for the Management Reporter application pool.

  24. Enter the password for the account in the Password and Confirm Password fields.

  25. Select OK on the Set Credentials screen.

    Note

    The password entered for the account is validated against the account's current network password.

  26. Select OK on the Application Pool Identity window.

  27. Select OK on the Advanced Settings window.

  28. Right-select the Management Reporter application pool, and then select Start.

  29. Select Start, select Control Panel, select Administrative Tools, and then select Event Viewer.

  30. Select Application to select the Application log.

  31. Review the log to verify no error messages occurred when you start the Management Reporter application pool.

  32. Select System to select the System log.

  33. Review the log to verify no error messages occurred when you start the Management Reporter application pool.

  34. Select Start, select Administrative Tools, and then select Services.

  35. Locate the Management Reporter Process Service.

  36. Right-select the service named Management Reporter Process Service and then select Start.

  37. Select Start, select Control Panel, select Administrative Tools, and then select Event Viewer.

  38. Select Application to select the Application log.

  39. Review the log to verify no error messages occurred when you start the Management Reporter Process Service.

  40. Select System to select the System log.

  41. Review the log to verify no error messages occurred when you start the Management Reporter Process Service.