SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe

Question

just got the bsod and i dont know anything about these dump files

my specs:

Amd ryzen 5 2600 overclocked in the bios

16GB ram

ASUS Prime B450

Asus gtx 1660 super

110GB SSD

and two 500GB HDDs

here is the dump file:

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Dump File         : 071220-8828-01.dmp

Crash Time        : 12/07/2020 01:22:40

Bug Check String  : SYSTEM_SERVICE_EXCEPTION

Bug Check Code    : 0x0000003b

Parameter 1       : 00000000`c0000005

Parameter 2       : fffff806`7ea50ac0

Parameter 3       : ffffa10d`0b16bfb0

Parameter 4       : 00000000`00000000

Caused By Driver  : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+1c23a0

File Description  : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 10.0.18362.900 (WinBuild.160101.0800)

Processor         : x64

Crash Address     : ntoskrnl.exe+1c23a0

Stack Address 1   : 

Stack Address 2   : 

Stack Address 3   : 

Computer Name     : 

Full Path         : C:\WINDOWS\Minidump\071220-8828-01.dmp

Processors Count  : 12

Major Version     : 15

Minor Version     : 18362

Dump File Size    : 1,092,092

Dump File Time    : 12/07/2020 01:23:50

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Answer 1

Hello my name is Adam and I am a Microsoft user like you and an Independent Advisor. I am very happy to help you with your problem.

Can you create and share the mini dump please.
https://www.tenforums.com/tutorials/5560-config...

In the mean time...
We are going to try a couple things to get you more stable. First we are going to run System File Checker.

https://support.microsoft.com/en-us/help/929833...

Then we will make sure all your device drivers are up to date.

https://support.microsoft.com/en-us/help/402844...

And then we will want to be sure Windows is up to date.

https://support.microsoft.com/en-us/help/402766...

After these going through these. Please let me know if your problem persist.

Adam