Exams

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the customer engagement features and capabilities of Dynamics 365 apps. Candidates of this exam should have a fundamental understanding of customer engagement principles, business operations, and general computer skills.

You may be eligible for ACE college credit if you pass this certification exam. See ACE college credit for certification exams for details.

Important

The English language version of this exam was updated on September 19, 2022. Please download the study guide listed in the “Tip” box to see the current skills measured. If a localized version of this exam is available, it will be updated approximately eight weeks after this date.

Passing score: 700. Learn more about exam scores.

Tip

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Related exams: none

Important: See details

Go to Certification Dashboard

Schedule exam

  • MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

    Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German

    Retirement date: none

    This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; and shared features.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Dynamics 365 Fundamentals (CRM)

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Skills measured

  • The English language version of this exam was updated on September 19, 2022. Download the study guide in the preceding “Tip” box for more details about the skills measured on this exam.
  • Describe Dynamics 365 Marketing (15-20%)
  • Describe Dynamics 365 Sales (15-20%)
  • Describe Dynamics 365 Customer Service (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)
  • Describe shared features (20-25%)

Two ways to prepare

Items in this collection

There may be certifications and prerequisites related to "Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)"

  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)

    If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.

Exam resources

Certification poster

Check out an overview of fundamentals, role-based and specialty certifications.

Support for certification exams

Get help through Microsoft Certification support forums. A forum moderator will respond in one business day, Monday-Friday.

* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.