Le code à valider n'apparaît pas sur Authenticator depuis mon changement de téléphone

Question

Bonjour, j'ai changé de téléphone et n'ai plus accès à l'ancien. Lorsque j'essaye de me connecter à mon compte école depuis mon PC il me propose un code à valider sur Authenticator, mais rien ne se passe sur l'application. Et lorsque je vais sur l'application Authenticator sur le compte il fait pareil.

Answer 1

Hi, Alexandre Joss

Good day!

Thanks for posting into our community.

According to your description, I'm sorry to hear you're having trouble with the Microsoft Authenticator app after changing your phone.

Would you please try following steps and see if it can make any differences:

1. Re-add Your Account:
   • Open the Microsoft Authenticator app on your new phone.
   • Tap the + icon to add a new account.
   • Follow the instructions to scan the QR code or enter the code manually from your school's login page.
2. Remove Old Device:
   • Go to the My Account on your PC.
   • Under Security info, remove the old device from your list of trusted devices.
   • Add your new phone as a trusted device.

If the above steps failed to you, in this situation, you have to contact your school's administrator (IT department) and your admin has the authority to update your new information - Identités managées pour les ressources Azure - Managed identities for Azure resources | Microsoft Learn.

Note: Please be kindly to understand that for our community team that we do not have the authority to access the backend and change it for you.

Thanks for your precious time and your understanding would be highly appreciated. Hope you all the best!