Impossible de me connecter sur mon compte scolaire

Question

Bonjour!

Il y a quelques jours, mon adresse courriel scolaire a été déconnectée de mon portail d'université. Lorsque j'essaie de me reconnecter sur ce portail, on me demande de confirmer avec un code de vérification sur l'application Authentificator, sur mon téléphone. Le problème est que je ne reçoit aucun code sur l'application pour cette adresse courriel. Cependant, mon adresse courriel personnelle fonctionne très bien.

J'ai pensé supprimer mon adresse scolaire de l'application et de la remettre, sauf qu'en essayant de me reconnecter, on me demande encore un code (que je ne reçoit toujours pas). Je tourne sans cesse en rond et l'application sur mon téléphone ne semble vraiment pas fonctionner. Je ne suis aussi pas capable d'avoir accès au « one-time password code » de 6 chiffres, option qu'on me proposait en deuxième option si je ne recevais pas de code en notification.

J'ai vraiment besoin d'aide et c'est un problème très urgent, car je n'ai plus accès à mes courriels scolaires Outlook.

Merci de votre aide.

Answer 1

Hi Élodie,

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

Best regards,

Clover-L – MSFT | Microsoft Community Support Specialist.

Answer 2

Dear Élodie,

Thank you for reaching out.

I'm sorry to hear you're having trouble accessing your school account. This issue with the Microsoft Authenticator app not providing a verification code is frustrating but can often be resolved with a few troubleshooting steps. I've researched a few potential steps that might help you get back in:

1. Check your Authenticator app settings: Make sure the app is up to date and your school email account is still linked properly.
2. Resync the app: Open Microsoft Authenticator, go to settings, and try the "Sync accounts" option. This may refresh your ability to receive codes.
3. Try another device: If possible, attempt verification from another phone or tablet with the Authenticator app installed.
4. Use backup options: Some systems offer alternative verification methods, like SMS or email. See if these are available in your university portal.
5. Reach out to your school IT support: Since this is an issue with your school email, your university's IT department need to reset your authentication method follow this instructions:
   1. Sign in to the Microsoft Entra Admin Center – Go to Microsoft Entra Admin Center and log in with admin credentials.
   2. Go to User Authentication Settings – Navigate to Identity > Users > All Users.
   3. Select the Affected Users – Choose the accounts that need reconfiguration.
   4. Go to authentication method ->require re-register MFA.
   5. Verify & Complete Setup – You can now log-in and set up your authenticator app again.

Because this issue is urgent, I recommend contacting your university's IT team as soon as possible.

I really hope that the advice I gave above was helpful to you. Please feel free to reply below and let me know how you are doing.

Best Regards,  

Clover-L - MSFT | Microsoft Community Support Specialist