Aucun envoi de mail possible uniquement les envois

Question

Bonjour

J'ai installé ma messagerie outlook, mais impossible d'envoyer des mails , seul la réception fonctionne

Answer 1

Dear Natacha Quenneville
Warm Greeting from Q&A Forum.

 I understand you're experiencing issues of Unable to Send Email in Outlook, and I’m here to help you resolve this.

To better assist you for this case: could you please provide the email that you are using is either from:

• Gmail
• Outlook.com / Hotmail
• Yahoo
• iCloud
• **A custom domain (e.g., ****@yourcompany.com)

Otherwise, before diving into more difficult issue, i would like you to double check by some simple steps as following:

1.Try to log in by Outlook Web version:

Before check to see if the failed log in is caused by Outlook, you can try:

⦁Use your browser to access your email via Outlook Web.

⦁ Try to sign in from other devices, if possible, to see if your send/receive loop work well.

2. Clear Web Browser Cache

As your email sending issue can be caused by a full cache history, try to clear it:

• Open your browser settings.
• Go to Privacy & Security > Clear browsing data.
• Select Cached images and files.
• Click Clear data.
• Restart the browser and try sending email again.

3. Check Mail Storage in Outlook App (Windows)

Full Mail storage and be a basic element causing unable sending email, you can double check your mail storage by:

• Go to File > Account Settings > Account Settings.
• Select your account > Click Data Files tab.
• Click Open File Location to view the size of your .ost or .pst file.

If you have any further questions or need additional support, please don’t hesitate to reach out. We're here to help!

Kind Regard,

Jane Nguyen | Microsoft Q&A Specialist,

Answer 2

Bonjour

Désolé de ne pas être aussi pointu, et inculte en informatique, je vais me rendre chez un professionnel directement.Encore merci

Answer 3

Un minimum de précisions sur le contexte serait bienvenu. En particulier la plateforme dont il est question (Windows, macOS, iOS, Android), la version d'Outlook concernée, le type de compte de messagerie (Exchange, IMAP, POP,...), l'hébergeur du compte,...

Comment as-tu paramétré le compte, plus particulièrement la partie serveur d'envoi (SMTP), sans donner d'indication personnelles, bien entendu ?

NB : ta demande aurait été plus à sa place dans la section Outlook du forum.