Supprimer mon mail de secours

Question

Bonjour,

J'aimerais changer mon mail de secours, j'ai bien le mot de passe de mon mail actuel, mais j'ai oublié le mot de passe de mon mail de secours, j'ai bien aussi le numéro de téléphone mais on me demande toujours le code sur mon adresse mail de secours... j'ai oublié mon mot de passe.

Merci pour votre retour.

Answer 1

Hey there! Nice to meet you!

Since you no longer have access to your security information, kindly click on the option 'I didn’t get a code' when prompted for a code at sign-in at the 'I don’t have access to these' when you are resetting your password, then follow the instructions. account.microsoft.com

You will be asked to fill out a security questionnaire. You will be asked for info, like the subject lines of an email you recently sent from your account, your birthdate, credit card info, and other details only you would know.

Go to Recover your Microsoft account (https://support.microsoft.com/help/17875) for tips on how to successfully fill out the security questionnaire.

https://support.microsoft.com/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452

Note: There may be a 30-day waiting period to get full access to the account again.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl