Comment récupérer le Onedrive 1To au lieu du 5Go ?

Question

Bonjour,
J'utilisais OneDrive gratuit de 5Go
Je viens de passer en abonnement Family avec 1To, mais mon PC reste bloqué à Go

Comment lui faire prendre en compte ces modifications svp ?

Answer 1

Dear Amandine Bouhanik,

Thanks for reaching out to Microsoft Q&A forum support.

I understand you are experiencing an issue where your OneDrive storage still shows 5 GB even after upgrading to a Microsoft 365 Family subscription that includes 1 TB. This is likely due to a delay in syncing your new subscription status with the OneDrive client on your PC.

To resolve this, please follow the steps below to refresh your OneDrive account and ensure it reflects the correct storage:

1 Confirm Your Subscription Is Active

This step ensures your Microsoft account is correctly linked to the Family subscription.

1. Go to https://account.microsoft.com/services.
2. Sign in with the Microsoft account you used to purchase or accept the Family subscription.
3. Under Microsoft 365 Family, confirm that your subscription is active and that your account is listed as a member.

2. Check Storage Quota Online

This confirms whether the issue is local to your PC or account-wide.

1. Visit https://onedrive.live.com.
2. Click the gear icon > Options > Manage storage.
3. Verify that your storage shows 1 TB.

If it shows 1 TB online but not on your PC, the issue is with the local sync client.

3. Restart OneDrive to Refresh Storage Quota

Restarting the OneDrive client forces it to recheck your account status.

1. Right-click the OneDrive cloud icon in the system tray (bottom-right corner of your screen).
2. Select Close OneDrive.
3. Reopen OneDrive by searching for it in the Start menu and clicking the app.

4. Unlink and Relink Your Account

This step reinitializes the connection between your PC and your Microsoft account.

1. Right-click the OneDrive icon again and go to Settings.
2. Under the Account tab, click Unlink this PC.
3. Sign in again with your Microsoft account and follow the prompts to set up OneDrive.

Best wishes,

Peter | Microsoft Q&A Support Moderator