probleme d'installation office famille 2024

Question

Bonjour

J'ai acheté le pâck office famille 2024. Je ne parviens pas à l'activer car il apparait dans 3 comptes differents. Je ne sais pas quel compte est donc associé au pack. De plus lorsque j'ouvre word par exemple, on me demande tout d'abord mon adresse mail du compte associé, puis un code de verification puis encore un code confidentiel que j'ai oublié et que je ne peux retrouver. Pourvez m'aider svp à profiter du pack? Je précise que le pack apparait dans mes applications installées.

Je dispose de windows11

Merci de bien vouloir m'aider.

Bonne journée

Answer 1

Thanks for everything. I've resolved the problem.

Have a good day

Best regards

Answer 2

En fait nous avons acheté office qui a été mis sur outlook puis nous avons echangé la clé sur un compte gmail. Depuis pas moyen d'activer office

Answer 3

Thanks. It appears in each account!

Answer 4

Hello there,

Thank you for reaching out to Microsoft Q&A Support forum.

I can understand you installed Family Office Pack 2024 on your Windows 11 device, but you can't activate it because it's linked to one of three Microsoft accounts you can't identify, and you're locked out due to a forgotten confidential code required during sign-in. I can relate the inconveniences this may have caused, not to worry, I am here to assist.

Why This Happens:

Microsoft Office licenses are tied to Microsoft accounts. If you’ve used multiple accounts, the system doesn’t automatically know which one holds the license. That’s why it’s asking for login credentials.

Even though the software is installed, it won’t work fully until it’s activated with the correct account.
**
Here’s a step-by-step guide to help you sort it out:**

1. Check Your Email Receipts:

Look for the purchase confirmation email from Microsoft.

It should mention which account (email) the license is tied to.

2. Visit Microsoft Account Page:

Go to https://account.microsoft.com

Sign in with each of your 3 accounts one by one.

Under “Services & subscriptions”, check if the Family Office Pack 2024 appears.

3. Recover Your Confidential Code:

If you find the right account but forgot the password or PIN:

Go to https://account.live.com/password/reset

Follow the steps to reset your password or recover your account.

4. Activate Office:

Once you’ve confirmed the correct account and recovered access:
Open Word or any Office app.

Sign in with that account.

It should automatically activate the pack.

I hope these suggestion works!
Please do not hesitate to contact again If you need further assistance

Thank you for your time.

Best Regards,
Obyziotta / Microsoft Q&A Support Moderator