Office 2019 supprimé par une mise a jour, recupération impossible

Question

bonjour, Une mise à jour automatique a supprimé mon Office 2019 il y a plus de 10 jours donc pas d"annulation possible.

L'aide me propose de me connecter à mon compte pour le recharger, j'ai la carte d'enregistrement.

Problème : le site me propose juste d'évoluer vers 365 pour.... 100€00 !!!! que je ne veux pas pour le moment

Il n'y pas de bouton-lien vers Office
Je sais que Office 2019 ne sera plus mis à jour fin 2025, mais est censé fonctionner quand même;

il n'y avait aucune raison technique de me le supprimer

donnez moi un lien de récupération,

merci par avance

Answer 1

Dear Christian Sanchez,

Thanks for reaching out to Microsoft Q&A forum support.

I understand you are experiencing an issue where your Office 2019 installation was removed by an automatic update and you’re unable to recover it. This likely occurred due to system-level changes introduced by the update, which may have inadvertently affected legacy Office installations.

To help you restore Office 2019, please follow these steps:

1. Sign in to your Microsoft Account

• Visit https://account.microsoft.com/services and sign in using the account associated with your Office 2019 license.
• Once signed in, scroll to the "Subscriptions” section.
• Look for “Office Home & Student 2019” or similar. If listed, click “Install” to begin reinstallation.

2. Use the Product Key from Your Registration Card

• If Office 2019 is not listed, go to https://setup.office.com.
• Sign in and enter the product key from your registration card.
• This step reactivates your license and provides a download link for Office 2019.
• Follow the on-screen instructions to download and install Office 2019.

3: Disable Automatic Updates (Optional)

• After installation, you may choose to disable automatic updates to prevent future removals.
• Go to any Office app > File > Account > Update Options > Disable Updates.
• This helps maintain your preferred version until end-of-support.

Best wishes,

Peter | Microsoft Q&A Support Moderator.