Fraude sur mon compte playstation network. comment récupérer mon argent

Question

J'ai été piraté sur mon compte playstation network . le fraudeur m'as prélevé 13,99 euros en utilisant mon. Comment puis je les récupérer? Je tiens à signaler que j'ai depuis changé mon mot de passe...Chose étrange, je n'ai plus de CB enregistrée sur le site...Comment as t 'il pu utiliser mon compte?

Answer 1

Greetings!

This is Tin, sorry to hear that your account has been hacked and someone spend money from your card. Since you've mentioned that your card is not associated with your account, mostlikely it can be connected via Wallet credits or Paypal account. Regarding your case, it would be best to report this to Playstation Support for the unauthorized charge. Please let them know the transaction amount, time, and the transaction number and request for a refund. Please also reach your Bank regarding the fraudulent incident so they could address it immediately.

You may reach the Playstation Support from the link below:

https://www.playstation.com/fr-fr/support/contact-us/?category=Acc&subCategory=2sv

Thanks,

Tin

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