Contacter le chat microsoft

Question

Bonjour,

comment contacter le support via le chat ? Je dois faire part de la continuité de mon problème qui n'est toujours pas résolu, et j'ai un numéro de dossier déjà.

Je n'arrive plus à y accéder, et il n'y a plus le choix dans la fenêtre.

Merci

Answer 1

Hi, I'm John! I will help you with this.

Since you’re already here, feel free to let me know more about the issue and where you’re experiencing it, I’ll do my best to help. If you’d prefer to continue with Microsoft Support instead.

---

First, are you using a personal account or a work/school account?

If you’re using a personal Microsoft account, please try the following steps:

• Here is the link: https://support.microsoft.com/home/contact
• Type this keyword and press Enter: Contact Support.
• At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
• In Product and services, select "Windows".
• In Category, select "Technical support."
• Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

---

Let me know if you have any further questions or concerns.

Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

Bonjour,

Pour John Jefferson Doyon, tu es sur un forum de langue Française et tu es tenu dans tes engagements à respecter la langue du pays ou tu interviens.

Pour Sylvain , suis ce tutoriel de Chantal11 qui a l'air d'être toujours d'actualité:

https://learn.microsoft.com/fr-fr/answers/questions/4098397/contacter-une-vraie-personne?forum=windows-all&referrer=answers

Bonne continuation.

Daniel