Aide avec compte Small Business

Question

Bonjours, j'ai vraiment besoin d'aide je vien juste d'acheté un compte email business puis je me suis comme enfermé en dehors du compt je n'arrive pas a avoir le nom d'utilisateure pour rentré en administrateure j'ai que celui que j'utilise en ce moment et il na pas les droit utilisateure

Answer 1

Dear Admin,

Based on your message, it sounds like:

• You've recently purchased a business email account.
• You’re currently signed in with a user account that does not have administrator rights.
• You’re unable to retrieve or access the original administrator username.

To assist you effectively, we recommend the following steps:

1. Use the Account Recovery Portal Visit the Microsoft 365 Admin Recovery page and attempt to sign in. If you’re unable to access the admin center, try the Self-Service Password Reset if it was enabled during setup.
2. Check Purchase Confirmation Email Look for any confirmation emails from Microsoft that may include your administrator username or account details.
3. Contact Microsoft Support Directly If you're unable to recover the account using the steps above, please reach out to our support team via Microsoft 365 Support. Be ready to provide: Proof of purchase The domain or email address associated with the account Any alternate contact information used during setup

Please let me know if any of these steps help resolve the issue. If you find this answer helpful, feel free to hit "Accept Answer" so others can benefit too 😊. T&B, Domic Vo