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Hello,
I am the sole Global Administrator of a Microsoft Entra ID tenant that I created. I have lost access to this tenant because my Multi-Factor Authentication (MFA) device (my old phone) is no longer available, and I have no backup authentication method configured.
As the only administrator of this tenant, I am unable to:
I am reaching out to Microsoft Support to request assistance in regaining access to my tenant, either by resetting or disabling MFA on my account, or by any other recovery process available for locked-out sole administrators.
I am able to provide any necessary proof of identity and tenant ownership (tenant ID, domain name, subscription details, billing information, etc.).
Tenant name : AIMeeting
I can signin in another tenant but not this one.
Please treat this as a priority request. Every minute of delay is impacting our production environment and our end users.
Thank you for your support.
Plateforme et infrastructure de cloud computing pour la génération, le déploiement et la gestion d’applications et de services à travers un réseau mondial de centres de données gérés par Microsoft.
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Hello Léandre Carpentier
Thank you for reaching out to Microsoft Q&A.
I understand that you are locked out of tenant, Since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:
Please send me the detail via private message. So, we can assist you further.
Thank you for your patience.
We engaged with the Microsoft Data Protection team we have received the confirmation that your MFA issue has been resolved now. Let us know if you need any further assistance from our end.
Thank you for contacting Microsoft Q&A!