LeadDesk (Preview)

  • Reference

LeadDesk offers cloud service for high-volume sales and customer-service. LeadDesk helps contact center agents close more by connecting the right person, with the right offer, through the right channel at the right time. Connect to LeadDesk and perform various actions to manage your leads, contacts and agents.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Email support@leaddesk.com
Connector Metadata
Publisher LeadDesk
Website https://leaddesk.com/
Privacy policy https://leaddesk.com/privacy-statement/

Creating a connection

The connector supports the following authentication types:
Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
API Key securestring The API Key for this api True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Agent Campaign Access

This operation edits an agent's campaign access rights.
Create a Callback

This operation creates a new public or private callback.
Create a Contact

This operation creates a new contact in a calling list.
Create an Agent

This operation creates a new agent.
Find a Contact

This operation gets a list of contact IDs fitting the given information.
Find an Agent

This operation finds an agent's name and ID based on their username.
Modify a Contact

This operation edits a contact's information.
Modify an Agent

This operation edits an agent's personal and work related information.

Agent Campaign Access

Operation ID:
AgentCampaignAccess

This operation edits an agent's campaign access rights.

Parameters

Name Key Required Type Description
Agent ID
 agent_id True integer

Agent's LeadDesk ID
Campaign ID
 campaign_id True integer

Campaign's LeadDesk ID
Action
 type True string

Add or remove the agent from the campaign

Returns

Name Path Type Description
Success
 success boolean

success

Create a Callback

Operation ID:
CreateCallback

This operation creates a new public or private callback.

Parameters

Name Key Required Type Description
Address
 address string

Contact's street address
City
 city string

Contact's city
Company ID
 companyid integer

Contact's company LeadDesk ID
Contact list name
 contact_list string

Contact's LeadDesk contact list name
Contact ID
 contactid string

If set, other given contact values will be ignored
Country
 country string

Contact's country
First name
 fname string

Contact's first name
Last name
 lname string

Contact's last name
Other information 1
 other1 string

Other information 1
Other information 2
 other2 string

Other information 2
Other information 3
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Other information 3
Other information 4
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Other information 4
Other information 5
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 other35 string

Other information 35
Postal code
 postcode string

Contact's postcode
Agent username
 agent True string

Agent's LeadDesk username
Agent group name
 agent_group string

Agent's LeadDesk group name
Campaign name
 campaign True string

Agent's LeadDesk campaign
Comment
 comment string

Callback comment
Phone number
 phone True string

Agent's phone number
Timestamp
 timestamp True string

Callback time, Format: YYYY-MM-DD HH:MM:SS
Type
 type True string

Callback type

Returns

Name Path Type Description
Callback ID
 callback_id integer

callback_id
Success
 success boolean

success

Create a Contact

Operation ID:
CreateContact

This operation creates a new contact in a calling list.

Parameters

Name Key Required Type Description
First name
 fname string

Contact's first name
Last name
 lname string

Contact's last name
Phone number
 phone True string

Contact's phone number
Calling list name
 list True string

Contact's LeadDesk calling list name
E-mail
 email string

Contact's email address
Website
 www string

Contact's website
Address
 address string

Contact's street address
Postal code
 postcode string

Contact's postal code
City
 city string

Contact's city
Country
 country string

Contact's country
Social security code
 ssc string

Contact's SSC
Birth year
 birthyear string

Contact's birth year
Gender
 gender string

Contact's gender
Company ID
 companyid string

Contact's company LeadDesk ID
Company name
 company string

Contact's company name
VAT number
 vatin string

Contact's VAT number
Title
 title string

Contact's title
Comment
 comment string

Contact's comment
Other information 1
 other1 string

Other information 1
Other information 2
 other2 string

Other information 2
Other information 3
 other3 string

Other information 3
Other information 4
 other4 string

Other information 4
Other information 5
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Other information 5
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 other35 string

Other information 35
Assign to agent
 assign_to_agent string

ID or username

Returns

Name Path Type Description
Contact ID
 contact_id integer

contact_id
Success
 success boolean

success

Create an Agent

Operation ID:
CreateAgent

This operation creates a new agent.

Parameters

Name Key Required Type Description
External ID
 external_id string

Agent's external ID
Inbound phone number
 inbound_number string

Agent's inbound phone number
Language ID
 lang integer

1: EN, 4: FI, 5: SE, 7: DE, 14: NO, 17: DK, 23: NL
Password
 password True string

Agent's password
Time zone
 time_zone string

Agent's time zone
Username
 username True string

Agent's username
VOIP username
 voip_username string

Agent's VOIP username
Address
 address string

Agent's street address
City
 city string

Agent's city
Country
 country string

Agent's country
Emergency contact
 e_contacts string

Agent's emergency contact
E-mail
 email string

Agent's email address
Name
 name True string

Agent's name
Phone number
 phone string

Agent's phone number
Postal code
 postal string

Agent's postal code
Work phone
 workphone string

Agent's work phone number
Agent group ID
 agent_group_id integer

Agent's group LeadDesk ID
Bank account
 bank_acc string

Agent's bank account
Description
 description string

Agent's description
Employment status
 employment string

Agent's employment status
Employment start date
 employment_start date

Format: 2019-12-31
Office name
 office string

Agent's office name
Social security number
 ssn string

Agent's SSN
Work shift
 workshift string

Agent's work shift

Returns

Name Path Type Description
Agent ID
 id integer

id
Success
 success boolean

success

Find a Contact

Operation ID:
FindContact

This operation gets a list of contact IDs fitting the given information.

Parameters

Name Key Required Type Description
First name
 fname string

Contact's first name
Last name
 lname string

Contact's last name
Phone number
 phone integer

Contact's phone number
Contact list ID
 contact_list_id integer

Contact's LeadDesk list ID

Returns

Name Path Type Description
contact_ids
 contact_ids array of integer

contact_ids
Success
 success boolean

success
Total count
 total_count integer

total_count

Find an Agent

Operation ID:
FindAgent

This operation finds an agent's name and ID based on their username.

Parameters

Name Key Required Type Description
Agent username
 username True string

Agent's LeadDesk username

Returns

Name Path Type Description
Agent ID
 id integer

id
Agent name
 name string

name

Modify a Contact

Operation ID:
ModifyContact

This operation edits a contact's information.

Parameters

Name Key Required Type Description
Contact ID
 contact_id True integer

Contact's LeadDesk ID
First name
 fname string

Contact's first name
Last name
 lname string

Contact's last name
Phone number
 phone string

Contact's phone number
Birth year
 birthyear string

Contact's birth year
Gender
 gender string

Contact's gender
E-mail
 email string

Contact's email address
Website
 www string

Contact's website
Address
 address string

Contact's street address
Postal code
 postcode string

Contact's postal code
City
 city string

Contact's city
Country
 country string

Contact's country
Social security code
 ssc string

Contact's SSC
Company ID
 companyid integer

Contact's company LeadDesk ID
Company name
 company string

Contact's company name
VAT number
 vatin string

Contact's VAT number
Title
 title string

Contact's title
Comment
 comment string

Contact's comment
Other information 1
 other1 string

Other information 1
Other information 2
 other2 string

Other information 2
Other information 3
 other3 string

Other information 3
Other information 4
 other4 string

Other information 4
Other information 5
 other5 string

Other information 5
Other information 6
 other6 string

Other information 6
Other information 7
 other7 string

Other information 7
Other information 8
 other8 string

Other information 8
Other information 9
 other9 string

Other information 9
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 other10 string

Other information 10
Other information 11
 other11 string

Other information 11
Other information 12
 other12 string

Other information 12
Other information 13
 other13 string

Other information 13
Other information 14
 other14 string

Other information 14
Other information 15
 other15 string

Other information 15
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Other information 16
Other information 17
 other17 string

Other information 17
Other information 18
 other18 string

Other information 18
Other information 19
 other19 string

Other information 19
Other information 20
 other20 string

Other information 20
Other information 21
 other21 string

Other information 21
Other information 22
 other22 string

Other information 22
Other information 23
 other23 string

Other information 23
Other information 24
 other24 string

Other information 24
Other information 25
 other25 string

Other information 25
Other information 26
 other26 string

Other information 26
Other information 27
 other27 string

Other information 27
Other information 28
 other28 string

Other information 28
Other information 29
 other29 string

Other information 29
Other information 30
 other30 string

Other information 30
Other information 31
 other31 string

Other information 31
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 other32 string

Other information 32
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 other33 string

Other information 33
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 other34 string

Other information 34
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 other35 string

Other information 35
Calling list ID or name
 list string

Calling list's LeadDesk ID or name
Order in the list
 order string

Order in the list
Assign to agent
 assign_to_agent string

Agent's ID or username

Returns

Name Path Type Description
message string

Contact modified
Success
 success boolean

success

Modify an Agent

Operation ID:
ModifyAgent

This operation edits an agent's personal and work related information.

Parameters

Name Key Required Type Description
External ID
 external_id string

Agent's external ID
Inbound phone number
 inbound_number string

Agent's inbound phone number
Language ID
 lang integer

1: EN, 3: EE, 4: FI, 5: SE, 7: DE, 8: HU, 9: RO, 10: ES, 11: PL, 12: CZ, 13: SK, 14: NO, 15: RU, 17: DK
Password
 password string

Agent's password
Time zone
 time_zone string

e.g.: Europe/Helsinki
Username
 username string

Agent's username
VOIP username
 voip_username string

Agent's VOIP username
Address
 address string

Agent's street address
City
 city string

Agent's city
Country
 country string

Agent's country
Emergency contact
 e_contacts string

Agent's emergency contact
E-mail
 email string

Agent's email address
Name
 name string

Agent's name
Phone number
 phone string

Agent's phone number
Postal code
 postal string

Agent's postal code
Work phone
 workphone string

Agent's work phone number
Disable the agent
 disable boolean

Disable the agent
Agent group ID
 agent_group_id integer

Agent's LeadDesk group ID
Bank account
 bank_acc string

Agent's bank account
Description
 description string

Agent's description
Employment status
 employment string

Agent's employment status
Employment start date
 employment_start string

Format: 2019-12-31
Office name
 office string

Agent's office name
Social security number
 ssn string

Agent's SSN
Work shift
 workshift string

Agent's work shift
Agent ID
 id True integer

Agent's LeadDesk ID

Returns

Name Path Type Description
Success
 success boolean

success