Sales chat

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Sales chat becomes the main interface for sales reps and managers to use for their key activities. Sales chat surfaces critical sales insights and helps users act on them. With these insights, users can more effectively pursue opportunities, grow existing accounts, and close deals. Sales chat uses shared knowledge about leads, opportunities, and accounts. It gives users access to historical emails and meetings. With this information, sellers can identify buying signals, conversation starters, and potential objections. These capabilities help sellers engage more strategically, speed up deal cycles, and improve win rates.