Get-AzSupportCommunication
Retourne les détails de communication d’un ticket de support.
Syntaxe
Get-AzSupportCommunication
[-SubscriptionId <String[]>]
-SupportTicketName <String>
[-Filter <String>]
[-Top <Int32>]
[-DefaultProfile <PSObject>]
[<CommonParameters>] Get-AzSupportCommunication
-Name <String>
-SupportTicketInputObject <ISupportIdentity>
[-DefaultProfile <PSObject>]
[<CommonParameters>] Get-AzSupportCommunication
-Name <String>
[-SubscriptionId <String[]>]
-SupportTicketName <String>
[-DefaultProfile <PSObject>]
[<CommonParameters>] Get-AzSupportCommunication
-InputObject <ISupportIdentity>
[-DefaultProfile <PSObject>]
[<CommonParameters>] Description
Retourne les détails de communication d’un ticket de support.
Exemples
Exemple 1 : Obtenir la liste des communications pour un ticket de support au niveau de l’abonnement
Get-AzSupportCommunication -SupportTicketName "3366336e-bc3faf4f-3970e063-e033-441f-8a49-1e6e1b55f05d"
Name Sender Subject CreatedDate
---- ------ ------- -----------
590629b9-44cb-ee11-9079-6045bdef700d support@mail.support.microsoft.com test - TrackingID#2403080040012292 3/9/2024 2:21:58 AM
ee25b14e-8fdd-ee11-904d-0022482a4908 support@mail.support.microsoft.com … 3/8/2024 9:03:35 PMRépertorie toutes les communications (pièces jointes non incluses) pour un ticket de support.
Exemple 2 : Obtenir une communication pour un ticket de support au niveau de l’abonnement
Get-AzSupportCommunication -SupportTicketName "3366336e-bc3faf4f-3970e063-e033-441f-8a49-1e6e1b55f05d" -Name "590629b9-44cb-ee11-9079-6045bdef700d"Body : <html><head>
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style="word-wrap:break-word"><div class="WordSection1"><p class="MsoNormal"><span
style="font-size:11.0pt">You can close these cases, thanks.</span></p><p
class="MsoNormal"><span style="font-size:11.0pt"> </span></p><p
class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Segoe
UI",sans-serif; color:#505050">Test User <br></span></b><span
style="font-size:10.0pt; font-family:"Segoe UI",sans-serif; color:#505050">Software
Engineer <br>Azure CXP <br><a href="mailto:test@test.com"><span
style="color:#467886">test@test.com</span></a> <br></span><br><img border="0"
width="115" height="28" id="Picture_x0020_1" src="cid:image001.png@01DA5F27.901D3F10"
data-attachment-id="4ccf9f08-e323-48e6-87a7-8d5d77f7a1fd" alt="Microsoft Logo"
style="width:1.1979in; height:.2916in"></p><p class="MsoNormal"><span
style="font-size:11.0pt"> </span></p><div style="border:none; border-top:solid #E1E1E1
1.0pt; padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"> Melissa B
<support@mail.support.microsoft.com> <br><b>Sent:</b> Tuesday, February 13, 2024 11:43
AM<br><b>To:</b> Test User <test@test.com>; Microsoft Support
<supportmail@microsoft.com><br><b>Cc:</b> Melissa Bermudez (Tek Experts)
<v-mbermudez@microsoft.com><br><b>Subject:</b> RE: test -
TrackingID#2402130040005151</span></p></div><p
class="MsoNormal"> </p><div><div><div><div><div><div><p class="MsoNormal"><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif">Hi
Jonathan,</span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"> </span></p></div><div><p
class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif;
color:black">Hope you are having a great day!<br> <br>Thank you for contacting Microsoft
support. My name is Melissa and I will be the Support Engineer working on your ticket
2402130040005151. All my contact information along with my manager can be found in my
signature at the end of this mail. Please do not hesitate to contact me at any point with
questions regarding this ticket.<br> <br>Below are the details including the initial
scope agreement for your issue:<br>As I understand, we are running a test. It is what we will
focus our investigation on and what we will use to determine if we have resolved your issue.
Let me know if there is anything missing or inaccurate.<br> <br>We will consider this
issue resolved when one of the following conditions are met:<br>1.
When we are able to solve our issue.<br>2.
A workaround has been provided that will allow you to solve your business
need.<br>3. It has been clearly identified and/or
shown to you that what you are attempting to do cannot be supported by us.<br>4.
The issue that you are experiencing is by
design.<br> <br>Microsoft works on 'one issue per incident' basis. As per Microsoft an
incident is defined as an issue that cannot be broken down any further. In case you have any
other issue after this, you would have to create a separate incident for it.</span><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif"><br></span> <span
style="font-size:11.0pt; font-family:"Calibri",sans-serif"></span></p></div><div><p
class="MsoNormal"><u><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif">Findings and Next Actions</span></u><span
style="font-size:11.0pt;
font-family:"Calibri",sans-serif">:</span></p></div><div><p class="MsoNormal"><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif"><br><span
style="color:black">Jonathan, we could see that there is another ticket created with the same
Subscription ID you provided, can you help us to confirm if our case is a duplicate of the
next tickets: "2402120040012618" and
"2402120040012009"? </span></span></p></div><div><p class="MsoNormal"><span
style="font-size:11.0pt;
font-family:"Calibri",sans-serif"> </span></p></div><div><p
class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif;
color:black">I still received confirmation, these cases that I told you are duplicates, but
could you confirm that this new case is also duplicate and if I can help you to close all 3,
or is it necessary to keep any of the cases open?</span><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"><br><br><span style="color:black">In the
meantime, remember that if you need something else or have an additional question, you can
feel free to let me know, and I will be more than happy to assist you.<br> <br>Looking
forward to hearing back from you. Have a wonderful day!<br> <br>My best
regards,</span></span></p></div></div><div><div id="oldsignature"><div><div><p
class="MsoNormal"><strong><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif; color:#4472C4">Melissa
Bermudez</span></strong><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"><br><span style="color:#7F7F7F">Support
Engineer</span><br><span style="color:#7F7F7F">Azure / Backup and Recovery
Services</span></span><span style="font-size:9.0pt; font-family:"Segoe
UI",sans-serif"><br></span><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif; color:#7F7F7F">Email: </span><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"><a
href="mailto:v-mbermudez@microsoft.com">v-mbermudez@microsoft.com</a></span><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif"><br><span
style="color:#7F7F7F">Working Hours: M to F - 7:00 AM to 4:00 PM CST </span></span><span
style="font-size:9.0pt; font-family:"Segoe UI",sans-serif"><br></span><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#7F7F7F">Manager:
Allan Delgado / </span><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"><a
href="mailto:v-aldelg@microsoft.com">v-aldelg@microsoft.com</a></span><span
style="font-size:9.0pt; font-family:"Segoe
UI",sans-serif"><br><br></span><strong><span lang="ES-CR" style="font-size:11.0pt;
font-family:"Calibri",sans-serif; color:#767171">Can't reach
me?</span></strong><span style="font-size:11.0pt; font-family:"Calibri",sans-serif;
color:#767171"> Contact ABRS Help / </span><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif; color:black"><a
href="mailto:abrshelpdp@microsoft.com">abrshelpdp@microsoft.com</a></span><span
style="font-size:9.0pt; font-family:"Segoe UI",sans-serif"></span></p></div></div></
div></div></div></div></div></div></div></body></html>
CommunicationDirection : Outbound
CommunicationType : Web
CreatedDate : 2/14/2024 2:24:16 PM
Id : /subscriptions/76cb77fa-8b17-4eab-9493-b65dace99813/providers/Microsoft.Support/supportTickets
/3366336e-bc3faf4f-3970e063-e033-441f-8a49-1e6e1b55f05d/communications/590629b9-44cb-ee11-9079
-6045bdef700d
Name : 590629b9-44cb-ee11-9079-6045bdef700d
ResourceGroupName :
Sender : test@test.com
Subject : RE: test - TrackingID#2402130040005151
Type : Microsoft.Support/communications
Retourne les détails de communication d’un ticket de support.
PARAMÈTRES
-Profil par défaut
Le paramètre DefaultProfile n’est pas fonctionnel. Utilisez le paramètre SubscriptionId lorsqu’il est disponible si vous exécutez l’applet de commande sur un autre abonnement.
Type: System.Management.Automation.PSObject
Parameter Sets: (All)
Aliases: AzureRMContext, AzureCredential
Required: False
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-Filtre
Filtre à appliquer à l'opération. Vous pouvez filtrer les résultats à l’aide des propriétés communicationType et createdDate. CommunicationType prend en charge l’opérateur Égal à ('eq'), et createdDate prend en charge les opérateurs Supérieur à ('gt') et Supérieur ou égal à ('ge'). Vous pouvez combiner les filtres CommunicationType et CreatedDate à l’aide de l’opérateur logique And ('and').
Type: System.String
Parameter Sets: List
Aliases:
Required: False
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-ObjetEntrée
Paramètre d’identité
Type: Microsoft.Azure.PowerShell.Cmdlets.Support.Models.ISupportIdentity
Parameter Sets: GetViaIdentity
Aliases:
Required: True
Position: Named
Default value: None
Accept pipeline input: True (ByValue)
Accept wildcard characters: False
-Nom
Nom de la communication.
Type: System.String
Parameter Sets: Get, GetViaIdentitySupportTicket
Aliases: CommunicationName
Required: True
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-SubscriptionId
ID de l’abonnement cible. La valeur doit être un UUID.
Type: System.String[]
Parameter Sets: Get, List
Aliases:
Required: False
Position: Named
Default value: (Get-AzContext).Subscription.Id
Accept pipeline input: False
Accept wildcard characters: False
-SupportTicketInputObject
Paramètre d’identité
Type: Microsoft.Azure.PowerShell.Cmdlets.Support.Models.ISupportIdentity
Parameter Sets: GetViaIdentitySupportTicket
Aliases:
Required: True
Position: Named
Default value: None
Accept pipeline input: True (ByValue)
Accept wildcard characters: False
-SupportTicketName
Nom du ticket de support.
Type: System.String
Parameter Sets: Get, List
Aliases:
Required: True
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-Retour au début
Nombre de valeurs à retourner dans la collection. La valeur par défaut est 10 et la valeur maximale est 10.
Type: System.Int32
Parameter Sets: List
Aliases:
Required: False
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
ParamètresCommuns
Cette applet de commande prend en charge les paramètres courants : -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction et -WarningVariable. Pour plus d’informations, consultez about_CommonParameters.
