Queue Item (QueueItem) table/entity reference (Microsoft Dynamics 365 Sales)

A specific item in a queue, such as a case record or an activity record.

Nota

The Microsoft Dynamics 365 Sales Queue Item (QueueItem) table extends the Microsoft Dynamics 365 Queue Item (QueueItem) table.

Customized columns/attributes

Microsoft Dynamics 365 Sales modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value Label
10632 Customer Voice alert
10642 Customer Voice survey invite
10644 Customer Voice survey response
10694 Overflow Action Config
10718 Ongoing conversation (Deprecated)
10730 Conversation
10747 Session
10942 Copilot Transcript

See also

Dataverse table/entity reference
Dataverse Web API Reference
queueitem