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How to upgrade DPM 2012 R2 to DPM 2016 if DPM 2012 R2 is used to protect VMware VMs

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If you use Microsoft System Center 2012 R2 Data Protection Manager (DPM) to protect VMware virtual machines (VMs), you can't upgrade to System Center 2016 Data Protection Manager even after you stop the protection. In this situation, you receive the following error:

34517 - DPM 2016 does not support VMware VM Backup yet.

Screenshot of the error when you try to upgrade to System Center 2016 Data Protection Manager.

To fix this issue, follow the upgrade procedure in this article.

Original product version:   System Center 2012 R2 Data Protection Manager
Original KB number:   4039285

Upgrade to DPM 2016

  1. Open the System Center 2012 R2 DPM Administrator Console.

  2. Stop the protection of the VMware VMs, and delete all VM backups. Make sure that you delete all backups on disks and online, including any inactive backups.

  3. On the Management tab, select Production Servers, and then remove all VMware servers.

  4. Select Production Servers, and then select Manage VMware Credentials.

  5. Remove all the credentials from the Manage VMware Credentials dialog box.

  6. Close the System Center 2012 R2 DPM Administrator Console.

  7. Stop the following DPM services:

    • DPMAC
    • DPMAMService
    • DpmCPWrapperService
    • DPMLA
    • DPMRA
    • DPMVmmHelperService
    • DPMWriter
    • MSDPM

  8. Open Windows PowerShell, use the Run as administrator option.

  9. Run the following PowerShell command:

    Enable-WindowsOptionalFeature –Online -FeatureName Microsoft-Hyper-V –All –NoRestart

  10. Restart the DPM server to avoid a restart during the upgrade. Make sure that all DPM services listed in step 7 are in Stopped state.

  11. Open SQL Server Management Studio, back up the DPM database.

  12. Download the SQL script, and then run the script in SQL Server Management Studio.

    Note

    If the script fails, the DPMDB database will continue to be in a good state. Save the output log from the SQL script for further debugging.

  13. Open the System Center 2012 R2 DPM Administrator Console.

  14. For each protection group that has a VMware VM as one of the protected data sources, follow these steps:

    1. Select Modify Protection Group.
    2. Follow the wizard to the last page without changing anything.
    3. On the last page, select Update.

    Note

    These steps will cancel any running jobs for a protection group.

  15. Close the System Center 2012 R2 DPM Administrator Console.

  16. Start the upgrade to System Center 2016 Data Protection Manager.