Teams policy packages for frontline workers

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  Microsoft Teams, Microsoft 365 for frontline workers

Overview

A policy package in Microsoft Teams is a collection of predefined policies and policy settings that you can assign to users who have similar roles in your organization. Policy packages simplify, streamline, and help provide consistency when managing policies.

You can customize the settings of the policies in the package to suit the needs of your users. When you change the settings of policies in a policy package, all users who are assigned to that package get the updated settings. You can manage policy packages by using the Microsoft Teams admin center or PowerShell.

Policy packages pre-define policies for the following, depending on the package:

• Messaging
• Meetings
• Calling
• App setup
• Live events

Teams includes the Frontline manager and Frontline worker policy packages.

Package name in the Microsoft Teams admin center	Description
Frontline manager	Creates a set of policies and applies those settings to frontline managers in your organization.
Frontline worker	Creates a set of policies and applies those settings to frontline workers in your organization.

Each individual policy is given the name of the policy package so you can easily identify the policies that are linked to a policy package. For example, when you assign the Frontline manager policy package to store managers in your organization, a policy named Frontline_Manager is created for each policy in the package.

Manage policy packages

View

View the settings of each policy in a policy package before you assign a package. In the left navigation of the Microsoft Teams admin center, go to Policy packages, select the package name, and then select the policy name.

Decide whether the predefined values are appropriate for your organization or whether you need to customize them to be more restrictive or lenient based on your organization's needs.

Customize

Customize the settings of policies in the policy package, as needed, to fit the needs of your organization. Any changes you make to policy settings are automatically applied to users who are assigned the package. To edit the settings of a policy in a policy package, in the left navigation of the Microsoft Teams admin center, go to Policy packages, select the policy package, select the name of the policy you want to edit, and then select Edit.

Keep in mind that you can also change the settings of policies in a package after you assign the policy package. To learn more, see Customize policies in a policy package.

Assign

Assign the policy package to users. If a user has a policy assigned, and then later you assign a different policy, the most recent assignment will take priority.

Assign a policy package to one or several users

To assign a policy package to one or multiple users, in the left navigation of the Microsoft Teams admin center, go to Policy packages, and then select Manage users.

To learn more, see Assign policy packages to users.

Assign a policy package to a group

Policy package assignment to groups lets you assign multiple policies to a group of users, such as a security group or distribution list. The policy assignment is propagated to members of the group according to precedence rules. As members are added to or removed from a group, their inherited policy assignments are updated accordingly. This method is recommended for groups of up to 50,000 users but will also work with larger groups.

To learn more, see Assign a policy package to a group.

Assign a policy package to a large set (batch) of users

Use batch policy package assignment to assign a policy package to large sets of users at a time. You use the New-CsBatchPolicyPackageAssignmentOperation cmdlet to submit a batch of users and the policy package that you want to assign. The assignments are processed as a background operation and an operation ID is generated for each batch.

A batch can contain up to 5,000 users. You can specify users by their object ID or Session Initiation Protocol (SIP) address. To learn more, see Assign a policy package to a batch of users.

Related topics

• Manage policy packages in Teams
• Assign policy packages to users and groups