msdyn_ocvoicechannelsetting Entity Reference

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Added by: Omnichannel - Telephony Solution

Messages

Message Web API Operation SDK Assembly
Assign PATCH [org URI]/api/data/v9.0/msdyn_ocvoicechannelsettings(msdyn_ocvoicechannelsettingid)
Update ownerid property.
AssignRequest
Create POST [org URI]/api/data/v9.0/msdyn_ocvoicechannelsettings
See Create
CreateRequest or
Create
CreateMultiple Microsoft.Xrm.Sdk.Messages.CreateMultipleRequest
Delete DELETE [org URI]/api/data/v9.0/msdyn_ocvoicechannelsettings(msdyn_ocvoicechannelsettingid)
See Delete
DeleteRequest or
Delete
GrantAccess GrantAccess Action GrantAccessRequest
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
ModifyAccess ModifyAccess Action ModifyAccessRequest
msdyn_TelephonyVoiceChannelProvisionAction Microsoft.Dynamics.CRM.msdyn_TelephonyVoiceChannelProvisionAction Type generated by CrmSvcUtil.exe or use Microsoft.Xrm.Sdk.OrganizationRequest setting the required parameters for the message.
Retrieve GET [org URI]/api/data/v9.0/msdyn_ocvoicechannelsettings(msdyn_ocvoicechannelsettingid)
See Retrieve
RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.0/msdyn_ocvoicechannelsettings
See Query Data
RetrieveMultipleRequest or
RetrieveMultiple
RetrievePrincipalAccess RetrievePrincipalAccess Function RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccess Function RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess RevokeAccess Action RevokeAccessRequest
SetState PATCH [org URI]/api/data/v9.0/msdyn_ocvoicechannelsettings(msdyn_ocvoicechannelsettingid)
Update statecode and statuscode properties.
SetStateRequest
Update PATCH [org URI]/api/data/v9.0/msdyn_ocvoicechannelsettings(msdyn_ocvoicechannelsettingid)
See Update
UpdateRequest or
Update
UpdateMultiple Microsoft.Xrm.Sdk.Messages.UpdateMultipleRequest

Properties

Property Value
CollectionSchemaName msdyn_ocvoicechannelsettings
DisplayCollectionName Voice Channel Settings
DisplayName Voice Channel Setting
EntitySetName msdyn_ocvoicechannelsettings
IsBPFEntity False
LogicalCollectionName msdyn_ocvoicechannelsettings
LogicalName msdyn_ocvoicechannelsetting
OwnershipType UserOwned
PrimaryIdAttribute msdyn_ocvoicechannelsettingid
PrimaryNameAttribute msdyn_name
SchemaName msdyn_ocvoicechannelsetting

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_agentexternalparticipantcontrolenabled

Property Value
Description Enable agent control to add an external participant
DisplayName Enable agent control to add an external participant
IsValidForForm True
IsValidForRead True
LogicalName msdyn_agentexternalparticipantcontrolenabled
RequiredLevel None
Type Boolean

msdyn_agentexternalparticipantcontrolenabled Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_agentexternalteamsparticipantcontrolenabled

Property Value
Description Enable agent control to add an external participant on Teams
DisplayName Enable agent control to add an external participant on Teams
IsValidForForm True
IsValidForRead True
LogicalName msdyn_agentexternalteamsparticipantcontrolenabled
RequiredLevel None
Type Boolean

msdyn_agentexternalteamsparticipantcontrolenabled Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_agentrecordingcontrolsenabled

Property Value
Description Enable agent control of the recording
DisplayName Enable agent control of the recording
IsValidForForm True
IsValidForRead True
LogicalName msdyn_agentrecordingcontrolsenabled
RequiredLevel None
Type Boolean

msdyn_agentrecordingcontrolsenabled Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_agenttranscriptioncontrolsenabled

Property Value
Description Enable agent control of the transcription
DisplayName Enable agent control of the transcription
IsValidForForm True
IsValidForRead True
LogicalName msdyn_agenttranscriptioncontrolsenabled
RequiredLevel None
Type Boolean

msdyn_agenttranscriptioncontrolsenabled Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_announceaveragewaittime

Property Value
Description Announce the average wait time of the customer in queue
DisplayName Announce average wait time
IsValidForForm True
IsValidForRead True
LogicalName msdyn_announceaveragewaittime
RequiredLevel None
Type Boolean

msdyn_announceaveragewaittime Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_announcepositioninqueue

Property Value
Description Announce the position of the customer in queue
DisplayName Announce position in queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_announcepositioninqueue
RequiredLevel None
Type Boolean

msdyn_announcepositioninqueue Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_inboundurl

Property Value
Description Inbound URL
DisplayName Inbound URL
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_inboundurl
MaxLength 500
RequiredLevel None
Type String

msdyn_liveworkstreamid

Property Value
Description Work Stream
DisplayName Work Stream
IsValidForForm True
IsValidForRead True
LogicalName msdyn_liveworkstreamid
RequiredLevel None
Targets msdyn_liveworkstream
Type Lookup

msdyn_name

Property Value
Description The name of the custom entity.
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
MaxLength 100
RequiredLevel ApplicationRequired
Type String

msdyn_ocvoicechannelsettingId

Property Value
Description Unique identifier for entity instances
DisplayName Voice Channel Setting
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName msdyn_ocvoicechannelsettingid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_operatinghoursid

Property Value
Description Operating Hours
DisplayName Operating Hours
IsValidForForm True
IsValidForRead True
LogicalName msdyn_operatinghoursid
RequiredLevel None
Targets msdyn_operatinghour
Type Lookup

msdyn_phonenumberid

Property Value
Description Phone Number
DisplayName Phone Number
IsValidForForm True
IsValidForRead True
LogicalName msdyn_phonenumberid
RequiredLevel None
Targets msdyn_ocphonenumber
Type Lookup

msdyn_recordingenabled

Property Value
Description Recording Enabled
DisplayName Recording Enabled
IsValidForForm True
IsValidForRead True
LogicalName msdyn_recordingenabled
RequiredLevel None
Type Boolean

msdyn_recordingenabled Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_recordingmode

Property Value
Description Recording mode
DisplayName Recording mode
IsValidForForm True
IsValidForRead True
LogicalName msdyn_recordingmode
RequiredLevel None
Type MultiSelectPicklist

msdyn_recordingmode Choices/Options

Value Label Description
192351000 None Feature is disabled
192351001 Manual Feature is enabled/disabled manually
192351002 Automatic Feature enable and disable is automatically managed

msdyn_transcriptionenabled

Property Value
Description Transcription Enabled
DisplayName Transcription Enabled
IsValidForForm True
IsValidForRead True
LogicalName msdyn_transcriptionenabled
RequiredLevel None
Type Boolean

msdyn_transcriptionenabled Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_transcriptionmode

Property Value
Description Transcription mode
DisplayName Transcription mode
IsValidForForm True
IsValidForRead True
LogicalName msdyn_transcriptionmode
RequiredLevel None
Type MultiSelectPicklist

msdyn_transcriptionmode Choices/Options

Value Label Description
192351000 None Feature is disabled
192351001 Manual Feature is enabled/disabled manually
192351002 Automatic Feature enable and disable is automatically managed

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

OwnerId

Added by: Active Solution Solution

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser,team
Type Owner

OwnerIdType

Added by: Active Solution Solution

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

statecode

Property Value
Description Status of the Voice Channel Setting
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Choices/Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Voice Channel Setting
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Choices/Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

msdyn_liveworkstreamidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_liveworkstreamidname
MaxLength 100
RequiredLevel None
Type String

msdyn_operatinghoursidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_operatinghoursidname
MaxLength 100
RequiredLevel None
Type String

msdyn_phonenumberidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_phonenumberidname
MaxLength 100
RequiredLevel None
Type String

OwnerIdName

Added by: Active Solution Solution

Property Value
Description Name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Added by: Active Solution Solution

Property Value
Description Yomi name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Added by: Active Solution Solution

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningBusinessUnitName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunitname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningTeam

Added by: Active Solution Solution

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Added by: Active Solution Solution

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

About the Entity Reference
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