900 XP
Create knowledge management solutions in Dynamics 365 Customer Service
This module will focus on building knowledge management solutions by using Microsoft Dynamics 365. It provides an overview of the different knowledge management options that are available, and includes information about defining knowledge articles, managing article versions, and publishing articles.
Learning objectives
In this module, you'll:
- Identify scenarios where knowledge articles can be used
- Create and define knowledge articles in Dynamics 365
- Manage the knowledge article lifecycle
- Control article version, translation, and publishing options
Mulai
Menambahkan
Prerequisites
The target audience should have a basic understanding of how to move around the Dynamics 365 application and a working knowledge of the core records that are available. Familiarity with creating and managing cases in Dynamics 365 is also helpful.
Modul ini adalah bagian dari jalur pembelajaran
Penilaian modul
Nilai pemahaman Anda tentang modul ini. Masuk dan jawab semua pertanyaan dengan benar untuk mendapatkan status lolos di profil Anda.
Ikuti penilaian modul