problema col pacchetto d'installazione di Windows

Question

[Titolo finestra]

Windows Installer

[Istruzione principale]

Non è possibile aprire il pacchetto di installazione. Verificate che il pacchetto esista e che abbiate i permessi di accesso, oppure contattate il fornitore dell'applicazione per verificare che il pacchetto sia un pacchetto di installazione di Windows Installer valido.

[OK]

Answer 1

Hello @Pia Maria Thank you for reaching out to Microsoft Q&A and informed us about the issues. From your description I believed that the Installer is encounter a problem with the file that you're trying to run. To tackle with this issue, please try these steps:

1. Verify the Package Integrity

• Corrupted/Incomplete Download: This is the most common issue, make sure that you're downloading from the official source if possible and check the file size against the information that is listed on the download page
• Temporary disable Firewall/Antivirus software before download

2. Check permission:

• Right-Click on the installer package (.msi or .exe) then choose Run as administrator

3. Reset Windows Installer Service:

• Press Windows + R > type services.msc > Enter
• Look for Windows Installer > Make sure Startup type is set to Manual and service status should be running (In case it is stop, click Start)
• Apply > OK

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Haytham - MSFT | Microsoft Q&A Support Specialist.