I cannot receive some emails - those are not in spam neither in inbox

Question

Hi,

few minutes ago I purchased a ticket in the website lufthansa.com.

The confirmation has been sent by email to my email adress ( double checked and it is correct).

Now I never received this email.

This is not in spam , not in inbox.

My email is fully working : in fact I did a test with my father (google email) and it was ok : received and sent.

This is not the first time I have this issue and honestly I am thinking to change provider because the issue is really annoying.

Thanks

Answer 1

Hi Pietro_1825 Thank you for posting in Microsoft Community. I am happy to help.

I understand that you haven't received your Lufthansa confirmation email even though you checked your spam and inbox. There could be a few reasons why this might be happening:

The email might be delayed: Sometimes, emails can get delayed due to server issues or network problems. It's possible that your email is still pending and will arrive soon.

The email might have been filtered to another folder: Check your "All Mail" folder or any other folders you might have set up for filtering emails.

The email address you provided might be incorrect: Double-check the email address you entered when you made the booking. Even a small typo can cause the email to be sent to the wrong address.

Lufthansa's email servers might be experiencing issues: This is less likely, but it's possible that there is a technical problem with Lufthansa's email servers causing delays in sending emails.

Here are some things you can try:

Sometimes, email delays can resolve themselves. Give it some time and see if the email shows up in your inbox.

Use the search function in your email client to search for all emails from Lufthansa. This will help you find the email even if it's been filtered to another folder.

4. Contact Lufthansa support: If you've tried all of the above and still haven't received your email, contact Lufthansa support. They will be able to help you find your confirmation email and re-send it if necessary.

Hope this helps! Best regards -Adedayo