Outlook account login/recognition problem on Windows 11

Anonimo
2024-05-14T14:17:37+00:00

Hi, I'm having a problem logging in to mail, account edge, and any other type of service related to entering my Outlook email to log in on my PC with Windows 11. As soon as I enter my info, a page appears of loading for not even a second, it disappears and it's as if I hadn't done anything. I also tried to create a new Windows account on the PC to transfer my data and try to reset the current account, but nothing (I didn't succeed, once I clicked on "create account" the same loading page appears and then disappears immediately). I also tried temporarily disabling my antivirus services to see if they were interfering or not, but nothing (obviously I also tried restarting the PC). Strangely, however, I can easily log in using my account both on the internet and on any other device (the problem lies in this Windows account which seems to jam as soon as I enter the information for this account, but it works correctly, for example, with my university account, which is not rejected by the PC). The strange thing is that, right now, I am logged in to my Windows account, but by going to "settings" and clicking on "account" and then on "your info", under the "account settings" category there is a message "you need to update some info relating to your Microsoft account" with an "update info" button next to it which, once clicked, leads to the same problem (i.e. a loading page appears for a second and then disappears). I also tried changing my Microsoft account password, but nothing changed. I also tried to use Windows PC support, which I can't start, as you need to log in with your account, but as soon as I enter my info, this page appears and loads for a second and then disappears. Obviously my PC is updated to the latest version. Who can I contact for this problem?

Outlook | Windows | Outlook classico per Windows | Per il lavoro

Domanda bloccata. Questa domanda è stata eseguita dalla community del supporto tecnico Microsoft. È possibile votare se è utile, ma non è possibile aggiungere commenti o risposte o seguire la domanda.

0 commenti Nessun commento

1 risposta

Ordina per: Più utili
  1. Anonimo
    2024-05-15T03:44:10+00:00

    La risposta è stata tradotta automaticamente. Di conseguenza, potrebbero esserci errori grammaticali o parole insolite.

    Caro Luca Lomolino,

    Grazie per aver utilizzato i prodotti Microsoft e per aver pubblicato nella community.

    Mi rendo conto che hai riscontrato un problema con l'accesso e capisco come ti senti.

    Vorrei chiederle di seguito la sua situazione specifica. È possibile accedere normalmente al tuo account sul sito Web di Microsoft?

    Attendiamo con impazienza la vostra risposta.

    Auguri

    Yung.D| Specialista del supporto della community Microsoft

    La risposta è stata utile?

    0 commenti Nessun commento