Eliminare account

Question

L authenticator non genera i codici per entrare in altre app.

Quando provo ad eliminare l account per reinstallare, dopo pochi secondi ricompare automaticamente.

Non riesco ad accedere alla mia mail.

Answer 1

Dear Mimmo Espo

For this,  if you are using Microsoft365 for Education account. You need to contact your admin to disable MFA or change MFA method for you in admin center. Here is the reference: Set up multifactor authentication for users - Microsoft 365 admin | Microsoft Learn and Manage authentication methods for Microsoft Entra multifactor authentication | Microsoft Learn . If you choose disable MFA for you, you can log in your account just with account and password.

If you still want to use authenticator, for this, I'm willing to help you, but since your problem is related to the authenticator app. And we're a forum that's responsible for issues and queries about the Teams client, so it's really out of scope of support. But there is a delicate team that focuses on the issues and consults on the authenticator application. Therefore, I sincerely suggest that you support the authenticator app community. Engineers who are responsible for authenticator app-related issues will provide you with more help. Believe that engineers will help you solve the problem. Your understanding and cooperation are greatly appreciated.

Have a nice day.

Katherine

Answer 2

Il mio account è @giustizia.it

Answer 3

Caro Mimmo Espo

Grazie per essere entrato a far parte della community Microsoft.

In base alla tua descrizione, conosco lo scenario in cui ti sei imbattuto. Per aiutarti meglio, devo confermare con te se stai utilizzando un account Microsoft 365 per le aziende o un account personale (outlook.com o hotmail.com e rispettare questo scenario?

Continuerò ad assisterti in base alle informazioni che mi fornisci. La vostra comprensione e collaborazione saranno molto apprezzate?

Grazie per il tuo tempo prezioso, buona giornata.

Sinceramente

Katherine