email (live.it) not working - neither via client nor via web

Question

email (live.it) not working - neither via client nor via web

Anonimo

Hello, since this morning I am not able to access my email, neither via client (I use the bat mailer) nor via web interface. When logging on via web (outlook.live.it) I get the following, which doesn't go away if I refresh the application.

UTC Date: 2025-07-10T10:57:31.935Z
Client Id: 18F21D418BEE44C499285F46902B01DB
Session Id: 3c94a47e-60a2-40ec-88fe-4ec6e3b3c149
Client Version: 20250620014.20
BootResult: fail
Back Filled Errors: Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefined|Unhandled Rejection: Error: 401:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: w@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039
S/

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Answer 1

Estrella721 43,635 Consulente indipendente

Hi, I'm Estrella. I'll do my best to help you.

There are currently several reports of the same issue with Outlook. From what I’ve checked, it appears to be a problem with the service. You can check the status here: https://portal.office.com/servicestatus/

You will need to wait until Microsoft fixes the issue.

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