s/mime non supportato in outlook

Question

quando ricevo le pec sul nuovo outlook non riesco a visualizzare gli allegati. il messaggio dice che s/mime non è supportato in questa visualizzazione. nelle impostazioni dell'account invece i flag su s/mime cii sono entrambi

come posso risolvere questo problema?

Answer 1

Hi Malagoli Monica

Good day! Thank you for posting to Microsoft Community. We are happy to assist you. Please be advised that our team will be responding to your query in English, you can post your reply in your native language, and we will do the translation internally.

I am truly sorry for the inconvenience this issue has caused you. Based on the description, I understand that you are unable to view S/MIME encrypted messages in new Outlook for Windows.

To further clarify the issue, please kindly confirm the following information.

1. What is the Outlook version? Qual è la versione di Outlook in uso? - Supporto tecnico Microsoft
2. Does the issue also happen in Outlook on the web?
3. Do you have any error message regarding the issue?

After doing some research, I would like to inform you that S/MIME is supported in new Outlook, as stated in Crittografare i messaggi di posta elettronica con S/MIME o Microsoft Purview Message Encryption in Outlook - Supporto tecnico Microsoft. Note: New Outlook doesn't automatically import digital certificates. You must install the certificate manually or ask your administrator to configure policies to automatically install certificates.

Furthermore, the S/MIME in new Outlook is limited to the primary email account only. If you have multiple email accounts configured in Outlook, make sure to select the correct email account as the primary one.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Your understanding and cooperation are greatly appreciated.

Sincerely,

Roger Shen

Answer 2

Outlook version 1.2025.404.500. New outlook for desktop

Hoe can I do? Tks