Can

Question

Buongiorno,

ad ogni email che ricevo, ricevo un'altra email nella posta indesiderata con "messaggio non recapitabile: oggetto della email stessa",

potete aiutarmi a risolvere il problema?

Grazie mille,

Di seguito un esempio:

DS1PEPF00017098.mail.protection.outlook.com rejected your message to the following email addresses:

ㅤ@hotmail.com (ㅤ@hotmail.com)A communication failure occurred during the delivery of this message. Please try to resend the message later. If the problem continues, contact your email admin.

DS1PEPF00017098.mail.protection.outlook.com gave this error:Requested action not taken: mailbox unavailable (S2017062302). [DS1PEPF00017098.namprd05.prod.outlook.com 2025-01-07T13:37:51.765Z 08DD2E9EDCB5B380]

Diagnostic information for administrators:

Generating server: OS6P279MB0521.NORP279.PROD.OUTLOOK.COM

ㅤ@hotmail.com
DS1PEPF00017098.mail.protection.outlook.com
Remote server returned '550 5.5.0 Requested action not taken: mailbox unavailable (S2017062302). [DS1PEPF00017098.namprd05.prod.outlook.com 2025-01-07T13:37:51.765Z 08DD2E9EDCB5B380]'

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Received: from SV0P279MB0170.NORP279.PROD.OUTLOOK.COM (2603:10a6:f10:f::8) by
 OS6P279MB0521.NORP279.PROD.OUTLOOK.COM (2603:10a6:e10:2c::6) with Microsoft
 SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
 15.20.8314.18; Tue, 7 Jan 2025 13:37:49 +0000
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 SV0P279MB0170.NORP279.PROD.OUTLOOK.COM ([fe80::64b8:a4d0:d62c:ce9d%3]) with
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From: Manuela Palumbo <ma*******@hotmail.it>
To: =?ks_c_5601-1987?B?pNRAaG90bWFpbC5jb20=?= <??hotmail.com>
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Date: Tue, 7 Jan 2025 13:37:49 +0000
Message-ID: <******@SV0P279MB0170.NORP279.PROD.OUTLOOK.COM>
References: <******@lva1-app47488.prod.linkedin.com>
In-Reply-To: <******@lva1-app47488.prod.linkedin.com>
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Answer 1

La risposta è stata tradotta automaticamente. Di conseguenza, potrebbero esserci errori grammaticali o parole insolite.

Cara Manuela Palumbo

Grazie per aver pubblicato un post nella community Microsoft

In base alla tua descrizione, capisco che hai ricevuto un'e-mail "Non recapitabile" da Postmaster nella tua cartella spam nello stesso momento in cui hai ricevuto l'e-mail. Capisco perfettamente come ti senti.

Queste notifiche di rimbalzo postmaster si verificano solitamente quando si invia o si inoltra un'e-mail a un indirizzo inesistente. Se non l'hai fatto manualmente, controlla le impostazioni e le regole di inoltro email. Forse un hacker ha modificato le impostazioni del tuo account.

(Usa un computer per controllare le regole in quanto ciò potrebbe non essere possibile su un dispositivo mobile.)

1. Accedi a :outlook.live.com
2. Fai clic sull'icona a forma di ingranaggio nell'angolo in alto a destra per accedere a Impostazioni posta.
3. Vai su Mail > Rules e controlla se sono configurate regole di inoltro. Se ci sono regole che non conosci, eliminale.
4. Vai su Inoltro > posta e verifica che l'inoltro sia abilitato. Se la tua email viene inoltrata a un altro indirizzo email, disattiva l'inoltro.

Inoltre, se le impostazioni del tuo account sono state modificate a tua insaputa, il tuo account potrebbe essere stato violato. Ti consiglio di cambiare immediatamente la tua password e di verificare la presenza di eventuali informazioni sensibili sul tuo account, come alias e metodi di autenticazione.

Spero che queste informazioni ti siano state utili. Se avete domande, fatemelo sapere e sarò felice di aiutarvi. 

Buona Giornata.

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Linda.W-MSFT | Specialista del supporto della community Microsoft