Outlook 365 errore caricamento in MacOS 11.7.2 BigSur

Question

Buongiorno a tutte/i,

Il mio MacBook pro 15" (mid 2014) gira con macOS 11.7.2 BigSur.

Fino a ieri sera ho lavorato con l'applicazione Outlook installata sul mio computer, senza problemi.

Questa mattina all'avvio dell'app. mi dava l'errore riportato sotto, penso dopo un tentativo di aggiornamento. Gli aggiornamenti sono automatici.

Le altre app della suite Office funzionano bene.

Il problema è che non so come procedere per risolvere il problema.

Grazie a tutti per un aiuto.

David

Process: Microsoft Outlook [5127]

Path: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Identifier: com.microsoft.Outlook

Version: 16.69.1 (16.69.23011802)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Microsoft Outlook [5127]

User ID: 502

Date/Time: 2023-01-22 13:17:26.984 +0100

OS Version: macOS 11.7.2 (20G1020)

Report Version: 12

Anonymous UUID: 7A562E25-B175-4E9A-3332-FA1AB5C88B8F

Time Awake Since Boot: 5900 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x5] Code Signature

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @rpath/COMBase.framework/Versions/A/COMBase

Referenced from: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Reason: no suitable image found. Did find:

/Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/COMBase.framework/Versions/A/COMBase: code signature invalid for '/Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/COMBase.framework/Versions/A/COMBase'

Binary Images:

   0x103266000 -        0x104ae9fff +com.microsoft.Outlook (16.69.1 - 16.69.23011802) <99511A0B-049A-3B87-9E80-A2F40BF8AC7D> /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

   0x10571d000 -        0x105768fff +OPF\_Common.dylib (0) <D367810B-77D2-32C3-B713-863B4088B56B> /Applications/Microsoft Outlook.app/Contents/Frameworks/OPF.framework/Versions/A/Resources/OPF\_Common.dylib

   0x1057e3000 -        0x105876fff +com.microsoft.ADAL (4.0.6 - 0) <BFCA477B-1DD1-39E2-B4D0-AB88EB1644BE> /Applications/Microsoft Outlook.app/Contents/Frameworks/ADAL4.framework/Versions/A/ADAL4

   0x1058bc000 -        0x105a3ffff +com.microsoft.CocoaUI (16.69.1 - 16.69.23011802) <2BAFAE73-5C8B-3CA8-941B-F4A0C14C4FE8> /Applications/Microsoft Outlook.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI

   0x10a20d000 -        0x10a2a8fff  dyld (852.2) <E2635A72-BF2F-330E-9CA6-4A65733FF15D> /usr/lib/dyld

Model: MacBookPro11,3, BootROM 474.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 2.8 GHz, 16 GB, SMC 2.19f12

Answer 1

Hi Ravi,

I have reinstalled Outlook, but the problem persist!

There is a solution via Terminal to attempt a resolution?

Thank you.

David

Answer 2

Hi David,

Thanks for the reply!

Could you please delete the app and reinstall once?

Regards, Ravi

Answer 3

Hi Ravi,

Thank you for the quick reply.

I forgot to say I'm unable to open/access Outlook!

When I try to open it, it close itself immediately and present the message I posted before.

There is another way to clear the cache?

Thank you very much.

David

Answer 4

Hello David,

Greetings for the day! I’m an Independent Advisor and Microsoft user like you. Thanks for posting the query here at this forum.

Could you please follow below steps to clear the cache in Outlook app?

Step 1: Clear cache Items from an Exchange account are stored in the Outlook cache. If this cache becomes corrupted, it may cause synchronization problems with the Exchange server. To solve this problem, you can empty this cache so Outlook can download all the items from your Exchange account again

1. Make sure your computer is connected to the Exchange server.
2. In the navigation pane, Ctrl+click or right-click the Exchange folder for which you want to empty the cache, and then click Properties.
3. On the General tab, click Empty Cache. After the folder is empty, Outlook automatically downloads the items from the Exchange server.

Step 2: Install office updates If you downloaded Office from the Mac App Store, and have automatic updates turned on, your apps will update automatically. But you can also manually download the updates:

1. Open the Mac App Store from your Dock or Finder.
2. Click Updates on the left side menu, then click Update All, or the Update button next to the apps that you want to update.

Please find the details here - https://support.microsoft.com/office/bfd1e497-c24d-4754-92ab-910a4074d7c1

If nothing works, could you please delete the app and try to reinstall the app. https://www.microsoft.com/en-us/download/details.aspx?id=45492

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.