can't open pdf

Question

non e' stato possibile scaricare il file assicurati di essere connesso a una rete wi-fi o mobile e

Answer 1

Dear Shabani AJDI,

Thank you for reaching out. It seems you’re experiencing difficulty opening PDF files on SharePoint when using your Android device. The error message you're seeing typically appears when there are connection issues.

Here are a few troubleshooting steps you can try:

1. Check your network connection: Ensure that you have a stable Wi-Fi or mobile data connection.
2. Clear the cache of the SharePoint app: Sometimes, clearing the app's cache can resolve unexpected issues.
3. Try opening the file in a different PDF reader: SharePoint files can sometimes be opened in a different app (e.g., Adobe Acrobat Reader) on your Android device.
4. Update the SharePoint app: Make sure you are using the latest version of the SharePoint app from the Google Play Store.

If the problem continues, could you kindly provide some additional details?

1. Does this issue occur only with the SharePoint Android app, or does it happen in other apps as well?
2. Have you tried accessing the same file from a Windows system web browser? If so, did you encounter any issues there?
3. Have you tried downloading the file from the Android browser (e.g., Chrome or another browser)? Did the issue persist?
4. Where is the PDF file stored? Is it on your OneDrive or a shared SharePoint site?
5. Do you have sufficient permissions to access the file?
6. Is the issue affecting just this one file, or are all PDF files showing the same problem?

Once I have this information, I’ll be able to better assist you in resolving the issue.

Looking forward to your response.

Best regards,
Community Moderator | Sophia