Creare account Microsostf Education

Question

Buonasera, vorrei creare un account Micrososft Office 365 Education con la mia mail istituzionale (sono studentessa dell'Università Cattolica), ma non mi risulta possibile, infatti,nel momento in cui provo a creare l'account, esce questa scritta: Si è verificato un problema. Contattare il reparto IT per ottenere una licenza.

Answer 1

Buonasera Serena-N,

questo è un forum italiano, dovresti rispondere in italiano....

Saluti

Enxo

Answer 2

Dear Alice,

Thank you for reaching out regarding your attempt to create a Microsoft Office 365 Education account using your institutional email address.

The error message you encountered — “A problem has occurred. Contact your IT department to obtain a license” — typically indicates that your university’s email domain may not yet be registered with Microsoft for Education services, or that your account has not been assigned the appropriate license.

We recommend contacting your university’s IT support team and asking them to:

• Confirm whether your institutional email domain is registered with Microsoft for Office 365 Education.
• Verify if your account has been assigned a valid license (such as Office 365 A1 for students).
• If not, request that they assign the appropriate license to your account via the Microsoft 365 Admin Center.

Once the license is assigned, you should be able to proceed with setting up your Office 365 Education account successfully.

Thanks for your patience and cooperation. Should any uncertainties arise subsequently, please feel free to seek assistance once again.

Best regards,

Serena - MSFT | Microsoft Community Support Specialist