My account got hacked and the hacker changed the email.

Question

Hi Im Nico
So a couple days ago my Microsoft account which I used to play Minecraft with got hacked and the hacker changed the email connected to the account. The problem is that I had 2fa connected and he still could get through?? I changed the email password for my email account in case he had acces to it and saw the "Microsoft Team" mail on spam. On the mails it says that email has been changed from mine to this one "******@escadrillemail.com". I tried everything to get it back but nothing, the system isnt able to prove my ownership and Im writing this message to reach for help.

Thanks.

Answer 1

I appreciate the response.

I understand that you want to reach out to Microsoft Support. You may contact them through this link:

https://support.microsoft.com/home/contact?Sour...

Type "Microsoft 365 sign in problem" > Contact Support > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > Chat with a support agent in your web browser

Phone Support: https://support.microsoft.com/en-us/topic/custo...

Best regards,

Darhyl

Answer 2

Hey Darhyl,
So i already tried that method and nothing. It seems kind of crazy that you dont help people that get hacked basically at all and thats why i wanted to talk to an operator. I wanted to prove my ownership to a real person but regardless all my data now is long gone i guess and the hacker has every bank data of mine. It doesnt really help me with anything talking to someone who can prove my ownership, has every data of the account and you can actually see from this screenshot that somehow my account is still connected to my device.

Answer 3

Hey Nico!

Nice to meet you! I'm Darhyl, an Independent Advisor.

The only way to recover a hacked account is through the official Microsoft website:

https://support.microsoft.com/account-billing/h...

If it doesn't work, and since the email address has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft/Minecraft account, and Microsoft Support cannot help either.

Thank you for your kindness and understanding.

Best regards,

Darhyl