FATTURAZIONE DOPPIA ABBONAMENTO MICROSOFT 365

Question

Salve,

sono stati fatti due addebiti per l'abbonamento a microsoft 365. Non riesco a parlare con nessuno operatore o inviare una comunicazione. esiste la possibilità remota di entrare in contatto con qualcuno???

Answer 1

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

Please log in to your Microsoft account and go to Services & Subscriptions. Do you see the double charges there, and do they have the same description and amount?

If it’s a monthly payment, can you also check if a payment was made last month?

If there wasn’t enough money in your account last month, Microsoft will keep trying to take the payment. That’s why the missed payment and the next one might happen close together and look like a double charge.

See 'I've been charged twice': https://support.microsoft.com/account-billing/i-ve-been-charged-twice-1370f860-c080-419a-8e77-a983389743a5

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If none of the scenarios above work, I understand you’d like another way to speak with someone from Microsoft. Here are the only channels I know where you can reach Microsoft Billing Support:

Click this link: https://support.microsoft.com/contactus/ and sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'. > Type "Chat with an agent" and press Enter > Click "Contact support" at the bottom > Select the product you need help with > Follow the prompts.

Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

To access the full range of support options, including chat, please contact them during business hours which are Monday to Friday from 9 AM to 5 PM local time.