Unable to access Database Metrics for Azure Database for PostgreSQL flexible server

Question

Unable to access Database Metrics for Azure Database for PostgreSQL flexible server

Enrico De Bon 20

Greetings, for about a day and a half, we have been unable to access the CPU, Memory, Disk Usage, and Disk-related metrics from our Azure Database for PostgreSQL flexible server. Below are screenshots of the dashboard for the last day and the last 7 days.
Immagine dell'utente

The server is located in West Us, with Postgres version 16.10, using a Standarx_xxx_xxxmachine.

Analyzing the logs before and after the incident since this issue occurred, the logs repeatedly reports

background worker \"azure_mise_service_worker\" (PID 69XXXx) exited with exit code 1

with a different PID value for each log entry.

This started happening a few hours after the last scheduled maintenance from Azure.
We have already tried restarting the database, without success.
What can we do to get the metrics back?

Microsoft Moderator note: Removed PII information for security reasons

Kalyani Kondavaradala 4,595 Punti di reputazione Personale Esterno Microsoft Moderatore

2025-10-10T11:40:59.6566667+00:00
Hi Enrico De Bon,

Thank you for posting your query on Microsoft Q&A!

Its great that you have already tried to be restarting the server, you are not able to see the Metrics only for hours? can you confirm is there any usage on those areas?

Verify Diagnostic Settings

Go to your PostgreSQL server in the portal > Monitoring > Diagnostic settings.

Ensure metrics are enabled and routed correctly.

Server in Recovery or Maintenance Mode

If the server was under maintenance or recovering from a restore, metrics may be temporarily unavailable.

You can verify server status via Azure CLI:

az postgres flexible-server show --name <server-name> --resource-group <rg>

can check the status and confirm please,

Service Incident or Regional Outage

Confirm there are no active incidents in your region via Azure Status.

You can also check Azure Service Health for localized disruptions.

If still issue unidentified please provide the server details over the private messaging as it contains PII information to investigate further.

Thanks!

Kalyani

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Kalyani Kondavaradala 4,595 Punti di reputazione Personale Esterno Microsoft Moderatore

2025-10-10T11:40:59.6566667+00:00

Hi Enrico De Bon,

Thank you for posting your query on Microsoft Q&A!

Its great that you have already tried to be restarting the server, you are not able to see the Metrics only for hours? can you confirm is there any usage on those areas?

Verify Diagnostic Settings

Go to your PostgreSQL server in the portal > Monitoring > Diagnostic settings.

Ensure metrics are enabled and routed correctly.

Server in Recovery or Maintenance Mode

If the server was under maintenance or recovering from a restore, metrics may be temporarily unavailable.

You can verify server status via Azure CLI:

az postgres flexible-server show --name <server-name> --resource-group <rg>

can check the status and confirm please,

Service Incident or Regional Outage

Confirm there are no active incidents in your region via Azure Status.

You can also check Azure Service Health for localized disruptions.

If still issue unidentified please provide the server details over the private messaging as it contains PII information to investigate further.

Thanks!

Kalyani

Answer 1

Hi Enrico De Bon,

In base alla nostra conversazione privata, hai confermato che le metriche di monitoraggio di Azure vengono ora visualizzate correttamente per Azure Database for PostgreSQL Flexible Server nel portale di Azure.

Problema: impossibilità di accedere alle metriche del database per Azure Database for PostgreSQL Flexible Server.

Mitigazione: durante l’indagine, abbiamo riscontrato che il componente responsabile della raccolta e dell’invio delle metriche del server (Fluentd, che raccoglie metriche di CPU, memoria, utilizzo del disco e metriche correlate) non funzionava correttamente, causando la mancata visualizzazione delle metriche. Poiché il componente responsabile della raccolta dei log non era attivo, i log non venivano generati. Il problema è stato mitigato riavviando il contenitore dal back-end.

Spero che queste informazioni ti siano state utili!

Il tuo feedback è importante, quindi ti invitiamo a dedicare un momento per accettare la risposta. Se hai ancora domande, faccelo sapere nei commenti in modo che possiamo fornire ulteriori chiarimenti.

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Grazie!

Kalyani

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Unable to access Database Metrics for Azure Database for PostgreSQL flexible server

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