| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
May 2, 2025 |
Business value
Shift bidding empowers service representatives to choose shifts that align with their preferences and availability, which leads to improved satisfaction and retention. When service representatives participate in bidding, they get more flexibility and control over their work schedules. Schedulers can easily manage and release shifts for bidding, which helps streamline the process while ensuring adequate coverage based on your business needs.
Feature details
Shift bidding lets your service representatives join a bidding process to select their shifts.
Key features include:
- Bid for shifts: Service representatives can see available shifts and send bids right from the My Schedule view or Request Management.
- Select preferred shifts: Representatives can bid on their preferred working hours by choosing shifts that fit their personal schedules.
- Shift release for bidding: Schedulers can release shift plans for bidding, so service representatives can select the shifts they want.
- Bidding management: Schedulers can review and manage shift bidding requests within the shift plan or Request Management view to keep coverage steady.
To turn on this feature, your administrator must first install the Workforce Management for Customer Service package in the Power Platform admin center app.
Additional resources
Enable shift bids (docs)