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Azure AI services support and help options

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Are you just starting to explore the functionality of Azure AI services? Perhaps you're implementing a new feature in your application. Or after using the service, do you have suggestions on how to improve it? Here are options for where you can get support, stay up-to-date, give feedback, and report bugs for Azure AI services.

Get solutions to common issues

In the Azure portal, you can find answers to common AI service issues.

  1. Go to your Azure AI services resource in the Azure portal. You can find it on the list on this page: Azure AI services. If you're a United States government customer, use the Azure portal for the United States government.
  2. In the left pane, under Help, select Support + Troubleshooting.
  3. Describe your issue in the text box, and answer the remaining questions in the form.
  4. You'll find Learn articles and other resources that might help you resolve your issue.

Create an Azure support request

Azure support

Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications. Azure customers can create and manage support requests in the Azure portal.

To submit a support request for Azure AI services, follow the instructions on the New support request page in the Azure portal. After choosing your Issue type, select Cognitive Services in the Service type dropdown field.

Post a question on Microsoft Q&A

For quick and reliable answers on your technical product questions from Microsoft Engineers, Azure Most Valuable Professionals (MVPs), or our expert community, engage with us on Microsoft Q&A, Azure's preferred destination for community support.

If you can't find an answer to your problem using search, submit a new question to Microsoft Q&A. Use one of the following tags when you ask your question:

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Azure OpenAI

Post a question to Stack Overflow

Stack Overflow

For answers on your developer questions from the largest community developer ecosystem, ask your question on Stack Overflow.

If you do submit a new question to Stack Overflow, use one or more of the following tags when you create the question:

Vision

Language

Speech

Decision

Azure OpenAI

Submit feedback

To request new features, post them on https://feedback.azure.com. Share your ideas for making Azure AI services and its APIs work better for the applications you develop.

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Stay informed

You can learn about the features in a new release or get the latest news on the Azure blog. Staying informed can help you find the difference between a programming error, a service bug, or a feature not yet available in Azure AI services.

Next step

What are Azure AI services?