How long does it take to change status from Online to Away?

Question

Dear all, 

My company uses Teams for the in-company messenger. 

My status changes from On-line(green) to Away(yellow) when I don't use the computer for about 10-15 minutes. 

I want to know how I can change this time, and the exact time how long it takes. 

Kind regards,
Hweewon

Answer 1

Hi

My name is Daniel. I am an Independent Advisor.

As per official documentation below, there's an explicit statement stays who long will take to change your status from available to away. Having said that, Your current presence state changes to Away when you lock your computer or when your computer enters idle or sleep mode. On a mobile device, your presence status changes to Away whenever the Teams app is in the background.

https://docs.microsoft.com/en-us/microsoftteams...

https://support.microsoft.com/en-us/office/chan...

As a workaround, in order to keep your status to be available you can set the duration for available status for a certain period of time by doing so you can force MS Team to set your status to be available for quite some time. Please refer to this article regarding status duration:

https://support.microsoft.com/en-us/office/set-...

You can also refer to the following article to find another workaround for this issue:

https://techcommunity.microsoft.com/t5/microsof...

Disclaimer:

This is a peer-to-peer support forum. I'm an Independent Advisor & fellow MS forum users just like you, who are trying to help other users with their issues. I'm Non-Microsoft Staff.

Kind Regards