Unable to input Hangul (Korean) in Teams App on a Samsung Device

Question

Hi, Hangul does not inputted in the textbox in Teams App (only for Samsung Device) since yesterday.

But, Numbers, English, and special characters are entered normally.

This error occurs not only on my device, but also on a variety of Samsung devices from multiple users.

I would like to fix this error because users are experiencing inconvenience.

What's the problem? What should I check?

Below is how I set up the Teams app.

1. Teams App Id already changed from External App ID to Internal App ID.
2. The certificate replacement has been completed, and I already checked Thumbs value has changed in config file.

Answer 1

Thank you for your advice.

It is so helpful to fix this error.

I tried changing the settings, and finally, it worked.

However, I'm still unsure about the root cause of the error and whether it is related to the MS Teams app.

I need to inform the users about it.

Is it possible that Gboard is not compatible with the Teams app, or could it be due to an outdated keyboard version?

I already checked various Samsung Device, but the issue occured not constantly.

Answer 2

Hi Seulgi K My Name is Jen A, Thank you for reaching out to us.

I am sorry for this inconvenience / Do not worry, I will help you sort this issue/Rest assured that I will do my best to assist you with this matter.

Go to Settings > General Management > Language and Input > On-Screen Keyboard > Default Keyboard > change it to another keyboard than GBOARD. Then go to Then go to Settings > apps > find Teams app > tap on Storage > clear cache and clear data

Retest again.

Let us know how it goes, we're here to help you further if needed. Jen A.