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Outlook | Windows | Windows용 클래식 Outlook | 기업용
비즈니스 환경에서 Windows용 클래식 Outlook 사용
Hello 勋 朴! I'm Gunasekar and I'd be happy to help you with your question.
I understand that you are having trouble sending or receiving emails in your Outlook account.
- Did you inquire about the error code or message the sender received when attempting to send emails to you?
- Can you send or receive emails on Outlook.com Online?
a. Open the Incognito browsing mode on any browser. b. Go to https://outlook.live.com/mail/0/ c. Sign in with your Microsoft account. d. Check if you can send or receive e-mails there.
If you have received a message stating that your Outlook storage is full or your account is frozen, you will need to clear your Outlook attachments or purchase additional storage to unfreeze your account again.
First, check the OneDrive storage and Outlook storage in your Microsoft account.
- Make sure you have free space to receive emails.
a. Go to https://onedrive.live.com/?v=managestorage (OneDrive storage) and https://outlook.live.com/mail/0/options/general/storage (Outlook Storage) b. Sign in with your Microsoft account. c. Click the gear icon and select settings. d. Select Storage.
- If the storage is full, you can also purchase additional storage using the link below. Compare the benefits of each plan and buy the appropriate one.
https://www.microsoft.com/microsoft-365/onedrive/compare-onedrive-plans
- If the storage is not full and you still cannot receive emails, follow the instructions in the article below and share the result.
- Unable to send or receive email on Outlook.com (Related article for your reference)
https://support.microsoft.com/help/d39e3341-8d79-4bf1-b3c7-ded602233642
If you are still experiencing issues, please reply with the answers to the questions below:
- What is the exact error you are experiencing when trying to send emails?
- Could you please provide us with a full screenshot of the error message for our reference? Please click on Use rich formatting to insert a screenshot and select the Insert Image icon.
- May I please know if it is a Personal or Work account?
I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.
Best regards,
Gunasekar N