윈도우 10에서 워드 2016을 설치해 사용하는데 렉이 너무 심해요ㅜ

Question

엑셀이나 파워포인트는 렉이 없는데 유독 워드에서만 렉 현상이 나타나네요

타이핑을 하면 몇 초 뒤에 써지고, 그림 삽입 같은 걸 할 때에도 창이 한참 뒤에 나타나는 등

다시 지웠다 깔아도 같은 현상이 나타나는 중입니다ㅜ

Answer 1

CPU 사용량은 10% 정도이고

RAM은 26.1MB 정도입니다.

Answer 2

Ctrl+Alt+Del키를 눌러서 "작업 관리자"에서 CPU/RAM 사용율을 확인해 주시기 바랍니다.

또한 앞서 진행해 주신 Process Explorer에서 winword.exe에 대한 DLL 목록을 회신 주시기 바랍니다.

Answer 3

안녕하십니까? KIM DABIN 님

Microsoft Community 사이트를 방문해 주셔서 감사합니다.

문의 하신 Word 2016에서 Delay되는 문제에 대해 안내를 드리겠습니다.

말씀해 주신 내용처럼 Word에서만 발생되는 증상이라면, Word 실행을 방해하는 요소가 있을 것으로 예상이 됩니다.

1. 안전 모드에서 확인

-> Windows 키 + R을 눌러 실행 창에 winword /safe를 입력합니다. 2. 타사 프로그램과 충돌 - 문서 보안 DRM(Fasoo.com, McAfee, Document-Safer, SoftCamp, Mark-Any....)프로그램이 설치되어 있다면 반드시 제거하고 진행하시기 바랍니다.

http://support.microsoft.com/kb/976960/ko

(Process Explorer의 다운로드 경로가 손상되었으니 아래 경로에서 다운로드 받으시기 바랍니다.)

http://technet.microsoft.com/ko-kr/sysinternals/bb896653.aspx

추가적인 내용이 있다면 하단의 [응답] 버튼을 눌러 회신해주시기 바랍니다.

제시해 드린 답변이 도움이 되었기를 바랍니다.

응답이 문제 해결에 도움이 되었다면, 아래에 있는 답변으로 [표시] 버튼을 눌러 주시기 바랍니다. 이는 유사한 증상을 겪는 다른 사용자들에게 도움이 될 수 있습니다.

감사합니다.

Answer 4

Process CPU Private Bytes Working Set PID Description Company Name

System Idle Process 42.85 0 K 4 K 0

System 0.60 668 K 116,076 K 4

 Interrupts 0.89 0 K 0 K n/a Hardware Interrupts and DPCs

 smss.exe 364 K 1,016 K 316

csrss.exe < 0.01 1,512 K 4,248 K 484

wininit.exe 1,128 K 3,872 K 580

 services.exe 3,980 K 7,588 K 652

  svchost.exe 0.01 7,776 K 20,424 K 788 Host Process for Windows Services Microsoft Corporation

   RuntimeBroker.exe 13,400 K 41,604 K 3928 Runtime Broker Microsoft Corporation

   ShellExperienceHost.exe Suspended 27,500 K 28,564 K 7816 Windows Shell Experience Host Microsoft Corporation

   WmiPrvSE.exe 9,792 K 17,160 K 8020

   igfxext.exe 3,656 K 10,256 K 2396

   SettingSyncHost.exe 9,820 K 9,660 K 6672 Host Process for Setting Synchronization Microsoft Corporation

   APSDaemon.exe 4,664 K 15,776 K 8884 Apple Push Apple Inc.

   SkypeHost.exe Suspended 14,812 K 956 K 212 Microsoft Skype Microsoft Corporation

   SearchUI.exe Suspended 43,288 K 15,784 K 9060 Search and Cortana application Microsoft Corporation

   LockAppHost.exe 4,860 K 23,000 K 6884 LockAppHost Microsoft Corporation

   LockApp.exe 14,876 K 38,680 K 6080

   dllhost.exe 3.01 2,160 K 8,928 K 6540 COM Surrogate Microsoft Corporation

  svchost.exe 0.58 5,856 K 11,172 K 868 Host Process for Windows Services Microsoft Corporation

  svchost.exe 10,908 K 28,108 K 296 Host Process for Windows Services Microsoft Corporation

  svchost.exe 0.01 18,488 K 26,416 K 288 Host Process for Windows Services Microsoft Corporation

   audiodg.exe 9,488 K 13,976 K 8160

  svchost.exe 0.02 34,368 K 46,740 K 436 Host Process for Windows Services Microsoft Corporation

   taskeng.exe 1,228 K 5,904 K 1484

    GoogleUpdate.exe 1,920 K 580 K 6324

     GoogleCrashHandler.exe 1,512 K 1,132 K 6952

     GoogleCrashHandler64.exe 1,360 K 236 K 7024

   sihost.exe 5,104 K 20,380 K 964 Shell Infrastructure Host Microsoft Corporation

   taskhostw.exe < 0.01 7,228 K 18,876 K 4272 Windows 작업을 위한 호스트 프로세스 Microsoft Corporation

   ShutdownEvent.exe 2,336 K 1,096 K 8712

   IdleStateFanCtrl.exe 2,232 K 1,424 K 6828 IdleStateFanCtrl Samsung Electronics CO., LTD.

  svchost.exe 4,260 K 8,512 K 508 Host Process for Windows Services Microsoft Corporation

  svchost.exe 0.03 20,672 K 30,180 K 1124 Host Process for Windows Services Microsoft Corporation

  igfxCUIService.exe 1,772 K 5,876 K 1188 igfxCUIService Module Intel Corporation

  svchost.exe 0.03 11,036 K 24,340 K 1200 Host Process for Windows Services Microsoft Corporation

   dasHost.exe 5,256 K 11,436 K 1396

  svchost.exe 8,380 K 18,400 K 1580 Host Process for Windows Services Microsoft Corporation

  spoolsv.exe < 0.01 9,736 K 17,448 K 1672 Spooler SubSystem App Microsoft Corporation

  armsvc.exe 1,160 K 5,364 K 1972 Adobe Acrobat Update Service Adobe Systems Incorporated

  svchost.exe 7,564 K 24,340 K 1980 Host Process for Windows Services Microsoft Corporation

  AYUpdSrv.aye 0.07 8,684 K 15,956 K 1992

  AllShareFrameworkManagerDMS.exe < 0.01 1,440 K 3,380 K 2012 AllShareFrameworkManagerDMS Monitoring DMS Service Samsung

   AllShareFrameworkDMS.exe 0.12 20,272 K 13,880 K 2144

    conhost.exe < 0.01 1,540 K 6,436 K 2252

  mDNSResponder.exe 1,736 K 6,004 K 2088 Bonjour Service Apple Inc.

  ETDService.exe 848 K 4,452 K 2104 Elan Service ELAN Microelectronics Corp.

   ETDCtrl.exe 7,508 K 22,200 K 8108 ETD Control Center ELAN Microelectronics Corp.

    ETDTouch.exe 2,032 K 5,892 K 3016

    ETDCtrlHelper.exe 3,188 K 10,456 K 5060

  AYRTSrv.aye 24.58 244,472 K 26,844 K 2112

  HeciServer.exe 1,328 K 6,228 K 2160 Intel(R) Capability Licensing Service Interface Intel(R) Corporation

  AppleMobileDeviceService.exe 0.01 3,220 K 10,656 K 2176 MobileDeviceService Apple Inc.

  ImageSAFERSvc.exe 1,320 K 5,000 K 2192 Image SAFER Service x64 MarkAny

   ImageSAFERStart_X86.exe < 0.01 1,512 K 6,188 K 1640

   ImageSAFERStart_X64.exe < 0.01 1,412 K 6,184 K 1408

  OfficeClickToRun.exe 35,188 K 30,468 K 2224 Microsoft Office Click-to-Run Microsoft Corporation

  n5agent64.exe 984 K 3,848 K 2268 n5agent DoctorSoft

  NaverAdminAPISvc.exe 2,908 K 11,068 K 2292 Naver Updater NAVER Corp.

  NaverAdminAPISvc.exe 2,952 K 11,460 K 2332 Naver Updater_x64 NAVER Corp.

  Samsung Link.exe 908 K 3,116 K 2356 Samsung Link Service Copyright 2013 SAMSUNG

   Samsung Link.exe 0.06 225,728 K 45,784 K 2992

  VPWalletService.exe < 0.01 1,692 K 6,468 K 2404

  Ath_CoexAgent.exe 1,948 K 6,760 K 2448 Atheros Coex Service Application Atheros

  SZDrvSvc.exe 1,384 K 5,732 K 2468 SZDrvSvc Clarus, Inc.

  SettingsLauncher.exe 4,160 K 7,172 K 2476 SettingsLauncher Samsung Electronics CO., LTD.

   SettingsCmdServer.exe 6,836 K 15,432 K 4796

   SettingsEventHandler.exe 0.01 9,020 K 21,324 K 5080

  SWMAgent.exe 6,816 K 18,644 K 2484 SW Update Agent Samsung Electronics CO., LTD.

  svchost.exe 5,336 K 17,996 K 2544 Host Process for Windows Services Microsoft Corporation

  svchost.exe 2,180 K 8,332 K 2624 Host Process for Windows Services Microsoft Corporation

  svchost.exe 1,500 K 6,312 K 3632 Host Process for Windows Services Microsoft Corporation

  PresentationFontCache.exe 30,396 K 4,884 K 3964 PresentationFontCache.exe Microsoft Corporation

  SearchIndexer.exe 31,464 K 35,876 K 5872 Microsoft Windows Search 인덱서 Microsoft Corporation

  iPodService.exe 0.01 2,140 K 7,476 K 7880 iPodService Module (64-bit) Apple Inc.

  PhotoshopElementsFileAgent.exe < 0.01 2,636 K 1,360 K 9112 Adobe Photoshop Elements 11.0 (component) Adobe Systems Incorporated

  IntelMeFWService.exe 972 K 4,848 K 8416 Intel(R) ME Service Intel Corporation

  jhi_service.exe 1,132 K 5,380 K 808 Intel(R) Dynamic Application Loader Host Interface Intel Corporation

  LMS.exe 2,980 K 10,324 K 8 Intel(R) Local Management Service Intel Corporation

  SamsungSystemConfiguration.exe 1,412 K 6,392 K 1884 SamsungSystemCongifuration Samsung Electronics CO., LTD.

   SamsungConfigurationMonitor.exe 4,532 K 14,916 K 6820

  svchost.exe 7,492 K 22,900 K 2780 Host Process for Windows Services Microsoft Corporation

 lsass.exe 6,480 K 14,824 K 660 Local Security Authority Process Microsoft Corporation

n5client.exe 0.01 5,644 K 11,936 K 1964

 n5grd2_Ldr.exe 1,784 K 7,316 K 2888

 n5grd2_Ldr64.exe 1,696 K 7,484 K 8124

csrss.exe 0.72 2,284 K 10,560 K 6036

winlogon.exe 1,840 K 7,848 K 8076

 dwm.exe 0.74 50,056 K 42,980 K 800

explorer.exe 14.95 65,216 K 93,876 K 6696 Windows 탐색기 Microsoft Corporation

 RAVCpl64.exe 4,104 K 14,036 K 8520 Realtek HD 오디오 관리자 Realtek Semiconductor

 CDASrv.exe 2,244 K 10,512 K 8328 CDA Server

 iTunesHelper.exe < 0.01 4,432 K 15,660 K 7628 iTunesHelper Apple Inc.

 iCloudServices.exe 0.19 121,272 K 88,924 K 2052 iCloud Services Apple Inc.

 StikyNot.exe 0.01 5,872 K 20,184 K 7456 스티커 메모 Microsoft Corporation

 iCloudDrive.exe 12,728 K 27,448 K 3820 iCloud Drive Apple Inc.

 ABRTMon.exe 2,332 K 9,032 K 3356 ABRTMon Clarus, Inc.

 chrome.exe 0.60 46,912 K 94,040 K 8264 Google Chrome Google Inc.

  chrome.exe 1,616 K 6,348 K 3076 Google Chrome Google Inc.

  chrome.exe 2,116 K 9,364 K 760 Google Chrome Google Inc.

  chrome.exe 0.12 22,964 K 35,056 K 7280 Google Chrome Google Inc.

  chrome.exe 0.13 56,128 K 75,652 K 8784 Google Chrome Google Inc.

  chrome.exe 64,152 K 96,736 K 3328 Google Chrome Google Inc.

  2014HancomVPDN_Home.exe 3,276 K 15,900 K 6728 Hancom Office Installer Hancom

   2014HancomVPDN_Home.exe 0.18 5,980 K 20,160 K 1292

 WINWORD.EXE 0.03 27,692 K 58,248 K 7056 Microsoft Word Microsoft Corporation

igfxEM.exe 3,948 K 13,000 K 588 igfxEM Module Intel Corporation

igfxHK.exe 2,752 K 10,432 K 4628 igfxHK Module Intel Corporation

AYAgent.aye 0.39 5,392 K 10,372 K 2416 Tray Application ESTsoft Corp

jusched.exe 3,704 K 11,656 K 8476 Java Update Scheduler Oracle Corporation

 jucheck.exe 5,044 K 13,096 K 6308 Java Update Checker Oracle Corporation

procexp.exe 2,572 K 9,176 K 236 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

 procexp64.exe 6.17 35,248 K 60,824 K 6916 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

Taskmgr.exe 2.86 15,584 K 38,528 K 5680

Process: WINWORD.EXE Pid: 7056

Name Description Company Name Path

{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x000000000000001c.db C:\Users\김다빈\AppData\Local\Microsoft\Windows\Caches{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x000000000000001c.db

~FontCache-FontFace.dat C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache~FontCache-FontFace.dat

~FontCache-S-1-5-21-3880372593-1449372277-404359517-1001.dat C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache~FontCache-S-1-5-21-3880372593-1449372277-404359517-1001.dat

~FontCache-System.dat C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache~FontCache-System.dat

advapi32.dll 고급 Windows 32 기반 API Microsoft Corporation C:\Windows\SysWOW64\advapi32.dll

AppvIsvStream32.dll AppVIsvStream32 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\ClickToRun\AppvIsvStream32.dll

AppvIsvSubsystems32.dll AppVIsvSubsystems32 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\ClickToRun\AppvIsvSubsystems32.dll

BCP47Langs.dll BCP47 Language Classes Microsoft Corporation C:\Windows\SysWOW64\BCP47Langs.dll

bcrypt.dll Windows 암호화 기본 라이브러리 Microsoft Corporation C:\Windows\SysWOW64\bcrypt.dll

bcryptprimitives.dll Windows Cryptographic Primitives Library Microsoft Corporation C:\Windows\SysWOW64\bcryptprimitives.dll

C_1252.NLS C:\Windows\System32\C_1252.NLS

C_1255.NLS C:\Windows\System32\C_1255.NLS

C2R32.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\ClickToRun\C2R32.dll

cfgmgr32.dll Configuration Manager DLL Microsoft Corporation C:\Windows\SysWOW64\cfgmgr32.dll

CHART.DLL Microsoft Office Charting Microsoft Corporation C:\Program Files (x86)\Microsoft Office\root\Office16\CHART.DLL

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation C:\Windows\SysWOW64\clbcatq.dll

combase.dll Windows용 Microsoft COM Microsoft Corporation C:\Windows\SysWOW64\combase.dll

comctl32.dll User Experience Controls Library Microsoft Corporation C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_d3c2e4e965da4528\comctl32.dll

counters.dat C:\Users\김다빈\AppData\Local\Microsoft\Windows\INetCache\counters.dat

crypt32.dll Crypto API32 Microsoft Corporation C:\Windows\SysWOW64\crypt32.dll

crypt32.dll.mui Crypto API32 Microsoft Corporation C:\Windows\SysWOW64\ko-KR\crypt32.dll.mui

cryptbase.dll Base cryptographic API DLL Microsoft Corporation C:\Windows\SysWOW64\cryptbase.dll

cryptsp.dll Cryptographic Service Provider API Microsoft Corporation C:\Windows\SysWOW64\cryptsp.dll

d2d1.dll Microsoft D2D 라이브러리 Microsoft Corporation C:\Windows\SysWOW64\d2d1.dll

d3d10_1.dll Direct3D 10.1 Runtime Microsoft Corporation C:\Windows\SysWOW64\d3d10_1.dll

d3d10_1core.dll Direct3D 10.1 Runtime Microsoft Corporation C:\Windows\SysWOW64\d3d10_1core.dll

d3d10warp.dll Direct3D 10 Rasterizer Microsoft Corporation C:\Windows\SysWOW64\d3d10warp.dll

d3d11.dll Direct3D 11 Runtime Microsoft Corporation C:\Windows\SysWOW64\d3d11.dll

dcomp.dll Microsoft DirectComposition Library Microsoft Corporation C:\Windows\SysWOW64\dcomp.dll

dhcpcsvc.dll DHCP 클라이언트 서비스 Microsoft Corporation C:\Windows\SysWOW64\dhcpcsvc.dll

dhcpcsvc6.dll DHCPv6 클라이언트 Microsoft Corporation C:\Windows\SysWOW64\dhcpcsvc6.dll

dnsapi.dll DNS 클라이언트 API DLL Microsoft Corporation C:\Windows\SysWOW64\dnsapi.dll

dpapi.dll Data Protection API Microsoft Corporation C:\Windows\SysWOW64\dpapi.dll

dui70.dll Windows DirectUI 엔진 Microsoft Corporation C:\Windows\SysWOW64\dui70.dll

dwmapi.dll Microsoft 바탕 화면 창 관리자 API Microsoft Corporation C:\Windows\SysWOW64\dwmapi.dll

DWrite.dll Microsoft DirectX 입력 체계 서비스 Microsoft Corporation C:\Windows\SysWOW64\DWrite.dll

dxgi.dll DirectX Graphics Infrastructure Microsoft Corporation C:\Windows\SysWOW64\dxgi.dll

edputil.dll EDP 유틸리티 Microsoft Corporation C:\Windows\SysWOW64\edputil.dll

ExplorerFrame.dll ExplorerFrame Microsoft Corporation C:\Windows\SysWOW64\ExplorerFrame.dll

fastprox.dll WMI Custom Marshaller Microsoft Corporation C:\Windows\SysWOW64\wbem\fastprox.dll

FWPUCLNT.DLL FWP/IPsec 사용자 모드 API Microsoft Corporation C:\Windows\SysWOW64\FWPUCLNT.DLL

gdi32.dll GDI Client DLL Microsoft Corporation C:\Windows\SysWOW64\gdi32.dll

GdiPlus.dll Microsoft GDI+ Microsoft Corporation C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.20_none_22adb5eaa762c7fa\GdiPlus.dll

globinputhost.dll Windows Globalization Extension API for Input Microsoft Corporation C:\Windows\SysWOW64\globinputhost.dll

iertutil.dll Internet Explorer용 런타임 유틸리티 Microsoft Corporation C:\Windows\SysWOW64\iertutil.dll

ImageSAFERFilter.dll Image SAFER 4.0 TaskManager Module x86 MarkAny C:\Windows\SysWOW64\ImageSAFERFilter.dll

Answer 5

위의 프로그램을 설치해 충돌프로그램을 찾아보았는데 존재하지 않았습니다. 그럼 워드 렉은 무슨 문제일까요..?ㅜ