MS Office 제품(엑셀, 파워포인트) 실행시 '안전모드를 시작하시겠습니까? 라고 나오고 '예'를 누르면 '작동이 중지되었습니다.'

Question

MS Office 제품(엑셀, 파워포인트) 실행시 '안전모드를 시작하시겠습니까? 라고 나오고

'예'를 누르면 '작동이 중지되었습니다.'라고 나오면서

엑셀, 파워포인트가 띄워지지 않습니다.

이 문제를 어떻게 해결할 수 있나요?

해결해보려고 시행해본 방법은

1. office 레지스트리를 삭제하고 프린터를 MS *** 로 기본을 잡았봤으나 해결되지 않음
2. 프로그램 제거에서 충돌될 만한 프로그램을 지워봤으나 해결되지 않음

대체 어떻게 해야 이 문제가 해결되나요...

Answer 1

삼성 DRM 프로그램 제거 후 확인 바랍니다.

-> 보안 담당자가 있다면, 해당 DRM이 설치된 Office 2016과 호환되는지 여부와 호환 가능 설정/패치가 있는지 확인해 주시기 바랍니다.

NBID64.dll NASCA Samsung SDS C:\Windows\pcdrm\NBID64.dll
NFD0164.dll Samsung SDS C:\Windows\pcdrm\NFD0164.dll
NFD0264.dll Samsung SDS C:\Windows\pcdrm\NFD0264.dll
NSCCOR0164.dll Samsung SDS C:\Windows\pcdrm\NSCCOR0164.dll
NSCCOR0364.dll Samsung SDS C:\Windows\pcdrm\NSCCOR0364.dll
NSCPE64.dll Samsung SDS C:\Windows\pcdrm\NSCPE64.dll
SCWRPPR64.dll Samsung SDS C:\Windows\pcdrm\SCWRPPR64.dll

Answer 2

=== 문제 발생시 로그 DLL목록입니다. 분석부탁드립니다.

Process: POWERPNT.EXE Pid: 2864

Name Description Company Name Path

advapi32.dll 고급 Windows 32 기반 API Microsoft Corporation C:\Windows\System32\advapi32.dll

BCP47Langs.dll BCP47 Language Classes Microsoft Corporation C:\Windows\System32\BCP47Langs.dll

bcrypt.dll Windows 암호화 기본 라이브러리 Microsoft Corporation C:\Windows\System32\bcrypt.dll

bcryptprimitives.dll Windows Cryptographic Primitives Library Microsoft Corporation C:\Windows\System32\bcryptprimitives.dll

cfgmgr32.dll Configuration Manager DLL Microsoft Corporation C:\Windows\System32\cfgmgr32.dll

CHART.DLL Microsoft Office Charting Microsoft Corporation C:\Program Files\Microsoft Office\Office16\CHART.DLL

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation C:\Windows\System32\clbcatq.dll

combase.dll Windows용 Microsoft COM Microsoft Corporation C:\Windows\System32\combase.dll

comctl32.dll User Experience Controls Library Microsoft Corporation C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_8c15ae12515e1c22\comctl32.dll

cryptbase.dll Base cryptographic API DLL Microsoft Corporation C:\Windows\System32\cryptbase.dll

cryptsp.dll Cryptographic Service Provider API Microsoft Corporation C:\Windows\System32\cryptsp.dll

d2d1.dll Microsoft D2D 라이브러리 Microsoft Corporation C:\Windows\System32\d2d1.dll

d3d10_1.dll Direct3D 10.1 Runtime Microsoft Corporation C:\Windows\System32\d3d10_1.dll

d3d10_1core.dll Direct3D 10.1 Runtime Microsoft Corporation C:\Windows\System32\d3d10_1core.dll

d3d10warp.dll Direct3D 10 Rasterizer Microsoft Corporation C:\Windows\System32\d3d10warp.dll

d3d11.dll Direct3D 11 Runtime Microsoft Corporation C:\Windows\System32\d3d11.dll

DataExchange.dll Data exchange Microsoft Corporation C:\Windows\System32\DataExchange.dll

dcomp.dll Microsoft DirectComposition Library Microsoft Corporation C:\Windows\System32\dcomp.dll

dui70.dll Windows DirectUI 엔진 Microsoft Corporation C:\Windows\System32\dui70.dll

dwmapi.dll Microsoft 바탕 화면 창 관리자 API Microsoft Corporation C:\Windows\System32\dwmapi.dll

DWrite.dll Microsoft DirectX 입력 체계 서비스 Microsoft Corporation C:\Windows\System32\DWrite.dll

dxgi.dll DirectX Graphics Infrastructure Microsoft Corporation C:\Windows\System32\dxgi.dll

gdi32.dll GDI Client DLL Microsoft Corporation C:\Windows\System32\gdi32.dll

GdiPlus.dll Microsoft GDI+ Microsoft Corporation C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.20_none_db007f1392e69ef4\GdiPlus.dll

globinputhost.dll Windows Globalization Extension API for Input Microsoft Corporation C:\Windows\System32\globinputhost.dll

IGX.DLL Microsoft Igx Microsoft Corporation C:\Program Files\Microsoft Office\Office16\IGX.DLL

IMETIP.DLL Microsoft IME Microsoft Corporation C:\Windows\System32\IME\SHARED\IMETIP.DLL

IMJKAPI.DLL Microsoft IME Microsoft Corporation C:\Windows\System32\IME\SHARED\IMJKAPI.DLL

imkrapi.dll Microsoft IME Microsoft Corporation C:\Windows\System32\IME\IMEKR\imkrapi.dll

imkrtip.dll Microsoft IME Microsoft Corporation C:\Windows\System32\IME\IMEKR\imkrtip.dll

imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation C:\Windows\System32\imm32.dll

IPHLPAPI.DLL IP 도우미 API Microsoft Corporation C:\Windows\System32\IPHLPAPI.DLL

kernel.appcore.dll AppModel API Host Microsoft Corporation C:\Windows\System32\kernel.appcore.dll

kernel32.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\kernel32.dll

KernelBase.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\KernelBase.dll

mscoree.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation C:\Windows\System32\mscoree.dll

mscoreei.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

msctf.dll MSCTF Server DLL Microsoft Corporation C:\Windows\System32\msctf.dll

msctf.dll.mui MSCTF Server DLL Microsoft Corporation C:\Windows\System32\ko-KR\msctf.dll.mui

msi.dll Windows Installer Microsoft Corporation C:\Windows\System32\msi.dll

msimg32.dll GDIEXT Client DLL Microsoft Corporation C:\Windows\System32\msimg32.dll

msimtf.dll 액티브 IMM 서버 DLL Microsoft Corporation C:\Windows\System32\msimtf.dll

MSO.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSO.DLL

Mso20win32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Mso20win32client.dll

Mso30win32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Mso30win32client.dll

MSO40UIRES.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSO40UIRES.DLL

Mso40UIwin32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Mso40UIwin32client.dll

MSO99LRES.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSO99LRES.DLL

Mso99Lwin32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Mso99Lwin32client.dll

MSOINTL.DLL Office International Resources Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\1042\MSOINTL.DLL

msointl30.dll Office 다국어 리소스 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\1042\msointl30.dll

MSORES.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSORES.DLL

msvcp140.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\System32\msvcp140.dll

msvcr100.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\System32\msvcr100.dll

msvcrt.dll Windows NT CRT DLL Microsoft Corporation C:\Windows\System32\msvcrt.dll

NBID64.dll NASCA Samsung SDS C:\Windows\pcdrm\NBID64.dll

netprofm.dll Network List Manager Microsoft Corporation C:\Windows\System32\netprofm.dll

NFD0164.dll Samsung SDS C:\Windows\pcdrm\NFD0164.dll

NFD0264.dll Samsung SDS C:\Windows\pcdrm\NFD0264.dll

npmproxy.dll Network List Manager Proxy Microsoft Corporation C:\Windows\System32\npmproxy.dll

NSCCOR0164.dll Samsung SDS C:\Windows\pcdrm\NSCCOR0164.dll

NSCCOR0364.dll Samsung SDS C:\Windows\pcdrm\NSCCOR0364.dll

NSCPE64.dll Samsung SDS C:\Windows\pcdrm\NSCPE64.dll

nsi.dll NSI User-mode interface DLL Microsoft Corporation C:\Windows\System32\nsi.dll

ntdll.dll NT 계층 DLL Microsoft Corporation C:\Windows\System32\ntdll.dll

ntmarta.dll Windows NT MARTA 공급자 Microsoft Corporation C:\Windows\System32\ntmarta.dll

nvwgf2umx.dll NVIDIA D3D10 Driver, Version 358.91 NVIDIA Corporation C:\Windows\System32\nvwgf2umx.dll

OART.DLL Microsoft OfficeArt Microsoft Corporation C:\Program Files\Microsoft Office\Office16\OART.DLL

OFFICE.ODF Microsoft Office culture data dll Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Cultures\OFFICE.ODF

ole32.dll Windows용 Microsoft OLE Microsoft Corporation C:\Windows\System32\ole32.dll

oleacc.dll Active Accessibility Core Component Microsoft Corporation C:\Windows\System32\oleacc.dll

oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation C:\Windows\System32\oleaccrc.dll

oleaut32.dll Microsoft Corporation C:\Windows\System32\oleaut32.dll

POWERPNT.EXE Microsoft PowerPoint Microsoft Corporation C:\Program Files\Microsoft Office\Office16\POWERPNT.EXE

powrprof.dll 전원 프로필 도우미 DLL Microsoft Corporation C:\Windows\System32\powrprof.dll

PPCORE.DLL Microsoft PowerPoint Microsoft Corporation C:\Program Files\Microsoft Office\Office16\PPCORE.DLL

PPINTL.DLL Microsoft PowerPoint Microsoft Corporation C:\Program Files\Microsoft Office\Office16\1042\PPINTL.DLL

PPRESOURCES.DLL C:\Program Files\Microsoft Office\Office16\PPRESOURCES.DLL

profapi.dll User Profile Basic API Microsoft Corporation C:\Windows\System32\profapi.dll

propsys.dll Microsoft 속성 시스템 Microsoft Corporation C:\Windows\System32\propsys.dll

psapi.dll Process Status Helper Microsoft Corporation C:\Windows\System32\psapi.dll

RICHED20.DLL RichEdit Version 8.0 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\RICHED20.DLL

rpcrt4.dll 원격 프로시저 호출 런타임 Microsoft Corporation C:\Windows\System32\rpcrt4.dll

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation C:\Windows\System32\rsaenh.dll

SCWRPPR64.dll Samsung SDS C:\Windows\pcdrm\SCWRPPR64.dll

sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation C:\Windows\System32\sechost.dll

secur32.dll Security Support Provider Interface Microsoft Corporation C:\Windows\System32\secur32.dll

SHCore.dll SHCORE Microsoft Corporation C:\Windows\System32\SHCore.dll

shell32.dll Windows 셸 공용 Dll Microsoft Corporation C:\Windows\System32\shell32.dll

shlwapi.dll 셸 표준 이하 유틸리티 라이브러리 Microsoft Corporation C:\Windows\System32\shlwapi.dll

slc.dll 소프트웨어 라이선스 클라이언트 Dll Microsoft Corporation C:\Windows\System32\slc.dll

SortDefault.nls C:\Windows\Globalization\Sorting\SortDefault.nls

sppc.dll 소프트웨어 라이선스 클라이언트 Dll Microsoft Corporation C:\Windows\System32\sppc.dll

sspicli.dll Security Support Provider Interface Microsoft Corporation C:\Windows\System32\sspicli.dll

StaticCache.dat C:\Windows\Fonts\StaticCache.dat

sxs.dll 퓨전 2.5 Microsoft Corporation C:\Windows\System32\sxs.dll

twinapi.appcore.dll twinapi.appcore Microsoft Corporation C:\Windows\System32\twinapi.appcore.dll

twinapi.dll twinapi Microsoft Corporation C:\Windows\System32\twinapi.dll

ucrtbase.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\System32\ucrtbase.dll

user32.dll 다중 사용자 Windows 사용자 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\user32.dll

usp10.dll Uniscribe Unicode script processor Microsoft Corporation C:\Windows\System32\usp10.dll

uxtheme.dll Microsoft UxTheme 라이브러리 Microsoft Corporation C:\Windows\System32\uxtheme.dll

vcruntime140.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\System32\vcruntime140.dll

version.dll Version Checking and File Installation Libraries Microsoft Corporation C:\Windows\System32\version.dll

webservices.dll Windows 웹 서비스 런타임 Microsoft Corporation C:\Windows\System32\webservices.dll

Windows.Globalization.dll Windows Globalization Microsoft Corporation C:\Windows\System32\Windows.Globalization.dll

windows.storage.dll Microsoft WinRT 저장소 API Microsoft Corporation C:\Windows\System32\windows.storage.dll

WindowsCodecs.dll Microsoft Windows Codecs Library Microsoft Corporation C:\Windows\System32\WindowsCodecs.dll

winnlsres.dll NLSBuild 리소스 DLL Microsoft Corporation C:\Windows\System32\winnlsres.dll

winnlsres.dll.mui NLSBuild 리소스 DLL Microsoft Corporation C:\Windows\System32\ko-KR\winnlsres.dll.mui

winspool.drv Windows 스플러 드라이버 Microsoft Corporation C:\Windows\System32\winspool.drv

winsta.dll Winstation Library Microsoft Corporation C:\Windows\System32\winsta.dll

ws2_32.dll Windows 소켓 2.0 32비트 DLL Microsoft Corporation C:\Windows\System32\ws2_32.dll

wsock32.dll Windows Socket 32-Bit DLL Microsoft Corporation C:\Windows\System32\wsock32.dll

wtsapi32.dll Windows Remote Desktop Session Host Server SDK APIs Microsoft Corporation C:\Windows\System32\wtsapi32.dll

xmllite.dll Microsoft XmlLite Library Microsoft Corporation C:\Windows\System32\xmllite.dll

Answer 3

안녕하십니까? daerimlee 님

Microsoft Community 사이트를 방문해 주셔서 감사합니다.

문의 하신 Excel 프로그램 작동 중지 오류에 대해 안내를 드리겠습니다.

먼저 문제가 될만한 타사 프로그램을 제거하였다면, Process Explorer에 대한 DLL 목록을 회신 바랍니다.

1. 타사 프로그램과 충돌 - 문서 보안 DRM(Fasoo.com, McAfee, Document-Safer, SoftCamp, Mark-Any....)프로그램이 설치되어 있다면 반드시 제거하고 진행하시기 바랍니다.

http://support.microsoft.com/kb/976960/ko

(Process Explorer의 다운로드 경로가 손상되었으니 아래 경로에서 다운로드 받으시기 바랍니다.)

http://technet.microsoft.com/ko-kr/sysinternals/bb896653.aspx 2. Office 프로그램 재설치 (Fix It 제거 후 수동으로 잔여 파일/레지스트리까지 모두 제거해 주시기 바랍니다.)

Uninstall Microsoft Office 2013/2016 or Office 365 : http://support.microsoft.com/kb/2739501/ko

추가적인 내용이 있다면 하단의 [응답] 버튼을 눌러 회신해주시기 바랍니다.

제시해 드린 답변이 도움이 되었기를 바랍니다.

응답이 문제 해결에 도움이 되었다면, 아래에 있는 답변으로 [표시] 버튼을 눌러 주시기 바랍니다. 이는 유사한 증상을 겪는 다른 사용자들에게 도움이 될 수 있습니다.

감사합니다.