엑셀2016 꺼짐 현상

익명
2019-02-21T02:53:29+00:00

Windows10 , MicroOffice 2016 정품 사용자입니다

엑셀사용 중 비정상적으로 갑자기 종료되는 현상이 자주 발생합니다.

커뮤니티에 나와있는 추가기능은 사용하지 않습니다.

시스템 로그 메시지 아래에 참조하시어 원인 및 조치방법 답변부탁드립니다.

감사합니다.

Application Error

2019-02-20 오후 9:04:19

오류 있는 응용 프로그램 이름: EXCEL.EXE, 버전: 16.0.11231.20174, 타임스탬프: 0x5c5e3867

오류 있는 모듈 이름: EXCEL.EXE, 버전: 16.0.11231.20174, 타임스탬프: 0x5c5e3867

예외 코드: 0xc0000005

오류 오프셋: 0x0002215e

오류 있는 프로세스 ID: 0x1cb8c

오류 있는 응용 프로그램 시작 시간: 0x01d4c90f0cb30012

오류 있는 응용 프로그램 경로: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE

오류 있는 모듈 경로: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE

보고서 ID: 23536560-51d4-4589-b62b-1d041864bbfe

오류 있는 패키지 전체 이름: 

오류 있는 패키지에 상대적인 응용 프로그램 ID:

Windows Error Reporting  

2019-02-20 오후 9:04:25

오류 버킷 2223252880311806962, 유형 1

이벤트 이름: APPCRASH

응답: 사용할 수 없음

Cab ID: 0

문제 서명:

P1: EXCEL.EXE

P2: 16.0.11231.20174

P3: 5c5e3867

P4: EXCEL.EXE

P5: 16.0.11231.20174

P6: 5c5e3867

P7: c0000005

P8: 0002215e

P9: 

P10:

첨부 파일:

\\?\D:\임솔-백업파일(180411)\관리-임솔\경리업무\결재업무\지출계획표.xls

\\?\D:\임솔-백업파일(180411)\관리-임솔\경리업무\자금\미수미지급 19.02.20.xls

\\?\D:\임솔-백업파일(180411)\관리-임솔\경리업무\결재업무\전표-출금.xls

\\?\C:\Users\jieun\AppData\Local\Temp\{770BFE1A-1268-4016-96B5-FF43810DEE2A} - OProcSessId.dat

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2DE9.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E47.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E66.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2EC4.tmp.txt

이 파일은 다음에서 사용할 수 있습니다.

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_bcc36-3e04-d**** [(?)(?)(?)(?)(?)(?)(?)(?)])(****ae, 1, 1 [(0 )(1 [0x00000000, 1, 0], [(?)( 1 0x00000000)(?)( 2 0x00000000 3 0 msft:rm/algorithm/phone/1.0 0x00000000 0)(?)(?)(?)(?)])(2 )(3 )]
7: 6379f5c8-baa4-482e-a5cc-38ade1a57348, 1, 1 [(0 )(1 )(2 )(3 [0x00000000, 0, 0], [( 6 0xC004F009 5 0)( 1 0x00000000)( 6 0xC004F009 5 0)(?)(?)(?)( 10 0x00000000 msft:rm/algorithm/flags/1.0)( 11 0x00000000 0xC004F009)])]
******** [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )(3 )]

Security-SPP

2019-02-20 오후 9:04:27

소프트웨어 보호 서비스가 라이선스 상태를 확인했습니다.

응용 프로그램 ID=0ff1ce15-a989-479d-af46-f275c6370663

라이선스 상태=

1: 522f8458-7d49-42ff-a93b-670f6b6176ae, 1, 1 [(0 )(1 [0x00000000, 1, 0], [(?)( 1 0x00000000)(?)( 2 0x00000000 3 0 msft:rm/algorithm/phone/1.0 0x00000000 0)(?)(?)(?)(?)])(2 )(3 )]

Security-SPP

2019-02-20 오후 9:04:27

소프트웨어 보호 서비스가 라이선스 상태를 확인했습니다.

응용 프로그램 ID=0ff1ce15-a9****3b-670f6b6176ae, 1, 1 [(0 )(1 [0x00000000, 1, 0], [(?)( 1 0x00000000)(?)( 2 0x00000000 3 0 msft:rm/algorithm/phone/1.0 0x00000000 0)(?)(?)(?)(?)])(2 )(3 )]

User Profile Service

2019-02-20 오후 9:10:17

구성 요소 {B31118B2-1F49-48E5-B6F5-BC21CAEC56FB}에 대한 이벤트 Load의 프로필 알림이 실패했습니다. 오류 코드는 See Tracelogging for error details입니다.

User Profile Service

2019-02-20 오후 9:10:17

구성 요소 {B31118B2-1F49-48E5-B6F5-BC21CAEC56FB}에 대한 이벤트 Unload의 프로필 알림이 실패했습니다. 오류 코드는 See Tracelogging for error details입니다.

Security-SPP

2019-02-20 오후 9:10:39

2119-01-27T12:10:39Z에 다시 시작하도록 소프트웨어 보호 서비스를 예약했습니다. 이유: RulesEngine.

Microsoft 365 및 Office | Excel | 가정용 | Windows

잠긴 질문. 이 질문은 Microsoft 지원 커뮤니티에서 마이그레이션되었습니다. 질문이 도움이 되었는지 여부에 대해 응답할 수는 있지만, 메모나 회신을 추가하거나 질문을 따를 수는 없습니다.

댓글 0개

답변 1개

정렬 기준: 가장 유용함
가장 유용함 최신순 등록순
  1. 익명
    2019-02-21T02:54:49+00:00

    추가적으로 AppCrash 이후 Report.wer 파일 내용입니다.

    경로

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_bc8ea0d01da340606e80c355b060d3a55fb401b_00000000_9313475c

    Report.wer

    내용

    Version=1

    EventType=APPCRASH

    EventTime=131951378592215513

    ReportType=2

    Consent=1

    UploadTime=13195137****b-1d041864bbfe

    Wow64Host=34404

    Wow64Guest=332

    OriginalFilename=Excel.exe

    AppSessionGuid=0001cb****6bf2

    Response.BucketTable=1

    Response.LegacyBucketId=2223252880311806962

    Response.type=4

    Sig[0].Name=응용 프로그램 이름

    Sig[0].Value=EXCEL.EXE

    Sig[1].Name=응용 프로그램 버전

    Sig[1].Value=16.0.11231.20174

    Sig[2].Name=응용 프로그램 타임스탬프

    Sig[2].Value=5c5e3867

    Sig[3].Name=오류 모듈 이름

    Sig[3].Value=EXCEL.EXE

    Sig[4].Name=오류 모듈 버전

    Sig[4].Value=16.0.11231.20174

    Sig[5].Name=오류 모듈 타임스탬프

    Sig[5].Value=5c5e3867

    Sig[6].Name=예외 코드

    Sig[6].Value=c0000005

    Sig[7].Name=예외 오프셋

    Sig[7].Value=0002215e

    DynamicSig[1].Name=OS 버전

    DynamicSig[1].Value=10.0.17763.2.0.0.256.48

    DynamicSig[2].Name=로캘 ID

    DynamicSig[2].Value=1042

    UI[2]=C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE

    LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE

    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

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    LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll

    LoadedModule[5]=C:\WINDOWS\System32\ole32.dll

    LoadedModule[6]=C:\WINDOWS\System32\combase.dll

    LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll

    LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll

    LoadedModule[9]=C:\WINDOWS\System32\SspiCli.dll

    LoadedModule[10]=C:\WINDOWS\System32\CRYPTBASE.dll

    LoadedModule[11]=C:\WINDOWS\System32\bcryptPrimitives.dll

    LoadedModule[12]=C:\WINDOWS\System32\sechost.dll

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    LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll

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